Office Assistant II - Full Time - Days

Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location: Methodist Estabrook Cancer Center
Address: 8303 Dodge Street, Omaha, NE

Schedule: Monday-Friday, 8am- 4:30pm

Provides broad clerical support to department/work area; generally, supports managerial /service lead personnel in department functions and projects.

Responsibilities:

Essential Job Functions

Assists managers, lead personnel and supervisors with calendar scheduling, payroll revisions, staff time off requests and special projects as assigned.

Maintains department/work area compliance timelines and activities, e.g., report due dates, certification/licensure deadlines.

Performs a wide variety of reception and clerical functions (which may include receiving/directing visitors, typing departmental documents/communications, organizing and maintaining filing systems, managing/distributing mailings and/or email communications and providing departmental inventory, auditing or bookkeeping support).

• Answers telephones promptly, courteously and with a smile; identifies self and unit.
• Maintains and operates the call and/or phone system.
• Faxes/copies/scans information as required/requested.
• Makes announcements in a professional manner.
• Contacts caregiver promptly when patients have arrived.
• Maintains privacy and confidentiality of patients and staff information.

Promote positive impression and welcoming environment through customer service.

• Courteously greets and gives directions to patients, family members, visitors, physicians, staff, and other customers.
• Maintains safe, clean and neat work environment.
• Has no food at reception area; all drinks must be covered.
• Promote quiet environment at the Reception Desk and in the hallways.
• Demonstrate good communication style and interpersonal communication skills with patients/families.
• Prompt response and follow-up.

Provide appropriate service specific to the age of the customer/patient, to ensure understanding and comfort level of treatment, as outlined in the Population Specific Criteria.

• Identify opportunities and provides individualized customer service according to customer needs.
• Screen visitors according to protocols.

Assist with maintenance of electronic medical records.

• Establish the initial patient chart upon admission.
• Maintain chart documents according to protocol.
• Process charts upon dismissal, breaks down chart so available for HIM timely and accurately.
• help prepare records as appropriate for patient transfers and/or referrals.
• Scan medical documents in a timely and accurate manner.

Directly responsible to the staff nurse and/or staff and assists in the care of the patient by performing delegated activities utilizing the reciprocal process of the 4 Rights of Delegation.

• Right task (within the scope of practice, according to the job description, and based on the desired outcome, task routine, non-complex, low risk and predictable outcome.)
• Right person (assess competency by certification/licensure, job description, skills checklist, demonstrated skill.)
• Right communication (clear, concise, correct, complete.)
• Right feedback: The Reciprocal Process (timely, specific, checkpoints.)

Works with clinic staff to schedule patient exams, physician visits, diagnostic exams and acquiring information as directed.

• Schedules exams, procedures, diagnostic exams and appointments as directed.
• Can differentiate between emergency and non-emergency situations.
• Displays courteous and professional behavior when working with ancillary departments and/or other offices.

Performs insurance verification and completes prior insurance authorization for healthcare services as needed.

• Maintains files and send correspondence for clinic.
• Notes information