Impact Lab Tech Support (Hourly)

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Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. – AR 4.0300.01

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Impact Lab Tech Support (Hourly)

Job Description Summary:

Employs and provides technical customer service and/or research to support unit processes and outcomes.

Job Description:

Description of Duties and Tasks

• Identifies and reports technical problems which need to be addressed by improved policies or procedures.

• Provides referral to supervisor when problems occur which are beyond the skills of the technician; and tracks the problem until it has been resolved.

• Collects technical and administrative information and compiles data for reports.

Knowledge

• Job related technical terminology

Skills

• Maintaining an established work schedule.

• Effectively using interpersonal and communications skills.

• Effectively using organizational and planning skills.

• Maintaining confidentiality of work-related information and materials.

• Establishing and maintaining effective working relationships.

• Responding professionally, effectively, and efficiently to customer service requests.

• Prioritizing multiple tasks, projects, and demands.

Technology Skills

• Use a variety of spreadsheet, word processing, database, and presentation software.

Required Work Experience

• One year related work experience.

Required Education

• High school diploma or educational equivalent.

Physical Requirements

• Work is performed in a variety of settings.

• Subject to standing, walking, sitting, bending, reaching, pushing, and pulling, and at times subject to stooping, crawling, and climbing.

• May need to lift heavy objects of up to 50 pounds.

• Specific vision abilities may include close vision, distance vision, color vision, and ability to focus.

Safety

• Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Pay Rate

$23.00 per hour up to 19 hours per week

Number of Openings:

1