Senior CX/UX Researcher (Health Research) – Hybrid (PA, MA, NJ) R0054385

Senior CX/UX Researcher  (Health Research) – Hybrid (PA, MA, NJ) R0054385 Wolters Kluwer DXG U.S., Inc. ​ 

About the role

Wolters Kluwer is looking for a Senior CX/UX Researcher for Health Research.  This role will help support our Health Research product portfolio as they deliver academic, peer-reviewed content, books, and specialty journals that medical researchers and educators rely on for authoritative scientific evidence.

We’re looking for an enthusiastic researcher with a strong passion to deeply understand customer jobs to be done. Together with a multidisciplinary team of front-end engineers, user-experience designers, user researchers, product managers and other professionals you will continuously help to improve the end-to-end experience. Your research and coaching will be key in creating useful, usable, and delightful new and existing solutions and patterns.

We are characterized by an entrepreneurial and informal but professional working atmosphere. You will be working in a dynamic and international organization where your personal development is encouraged and supported.

Convinced you are the right fit? Then don't hesitate to apply online with your resume together with a portfolio and short summary of your reasons for applying.

Work Arrangement

Hybrid: Eight days a month we come together in the closest MA, PA, NJoffice (ET) within 50 miles to experience the value of connecting with colleagues. This role is a part of (Health Research) DXG | EXO  | Wolters Kluwer DXG U.S., Inc.   Please view the site office location directory for potential office preferences nationwide.   https://bit.ly/Find_A_WK_Office (Philadelphia, New York, Boston/Waltham) | About Us: https://www.wolterskluwer.com/en/health | https://www.wolterskluwer.com/en/about-us/organization

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Required Job Qualifications (8yr+ experience)   

• The position might require some travel, domestic and international, on a regular basis, comprising no more than 20% of total days worked.

• You have eight or more years of experience working in the field of user research – ideally within an agile environment

• A Bachelor's degree (BA or BSc) from a four-year college or university (or equivalent) in Computer Science, Psychology, Communications & Multimedia Design/Media Technology Human Factors or related would be a big plus

• You have a solid grasp of generative research methods for collecting data and insights that reveal user’s behaviors, needs, and opinions

• You have a solid grasp of evaluative research methods as part of the iterative design process for assessing specific problems to ensure usability and ground it needs and desires of real people

• You know exactly which tools to use for moderated and unmoderated testing and know how to capture the data, quantify the data and create valuable (business) insights out of the data

• You understand and are able to incorporate complex technical and business requirements in the research process

• You advocate research findings to diverse audiences through engaging reports and presentations

• You have experience working closely with designers, product managers, engineers, and other professionals to prioritize research opportunities in a fast-paced, rapidly changing environment

• You are familiar with principles of Lean Product and Lean UX and have a solid grasp of user-centered design (UCD)

• You are open to feedback and have no issues receiving (constructive) criticism

• Excellent English verbal and written communication skills are essential

• This position has no direct line supervisory responsibilities. This position may oversee the work of colleagues and consultants in the course of project execution

Essential duties and responsibilities

• Create understanding and empathy around user needs, stated and unstated, for the entire product team including UX designers, product managers, and engineers

• Guide the product team in strategic decision making from identifying the key user needs to the end of the envisioning process, followed by continuous usability testing of existing and new patterns