PERA Rental Property Coordinator

Requisition ID: 18951

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

 

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

 

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

 

Summary

The PERA Rental Property Coordinator oversees the daily operations for two remote facilities, which include nine lake house rentals, two clubhouses, a general store and a grill. This role manages reservations, coordinating guest services, ensuring property maintenance, and leading/overseeing staff to deliver exceptional customer service and maintain high occupancy rates. The coordinator is also responsible for scheduling house cleanings, handling elevated customer complaints, and maintaining vendor relationships. This position does not offer a hybrid work environment and requires an onsite-only work schedule. 

What You'll Do

• 10-15% Reservations Management
  • Ensure accurate and timely communication with guests regarding reservations, payments, and special requests.
  • Monitor availability and maximize occupancy through effective scheduling.
  • Coordinating special events on property
  • Oversee invoicing, payment processing, and financial record-keeping.
• 10-15% Guest Services
  • Welcome guests upon arrival and ensure a smooth check-in/check-out process.
  • Address escalated guest inquiries, concerns, and complaints promptly and professionally.
  • Coordinate with housekeeping to ensure the houses are cleaned and stocked.
• 30-40% Facility Operations and Retail Sales
  • Oversees daily operations by coordinating and scheduling staff, including property assistant and housekeepers.
  • Manages inventory, transactions through the POS system, and ensures proper food handling practices.
  • Monitor revenue reports, occupancy rates, and financial transactions.
  • Monitor expenses and recommend pricing strategies to maximize profitability.
• 25-30% Property Maintenance
  • General landscaping (mowing, trimming, blowing, etc.)
  • Maintain and make sure equipment in houses are in good working condition.
  • Ability to trouble shoot and fix minor issues in houses and common repairs. 
  • Coordinate and schedule vendors for extensive maintenance work.
  • Conduct regular inspections of rental units and common areas to identify safety, maintenance or cleanliness issues.

What It Takes To Succeed

• Excellent communication and leadership skills. 
• Attention to detail and strong problem-solving skills.