Infrastructure Support Analyst II

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0, Shift: Day, Schedule: EX

Position Summary

The Infrastructure Support Analyst II position is an excellent intermediate-level technical position at MultiCare, providing technical analysis, installation, support and modification of the local and wide area network equipment and services. This role offers you the capacity to apply your technical and analytical knowledge to all projects and daily functions.

Responsibilities

• You will troubleshoot problems and monitor system performance
• You will perform routine system maintenance and/or administration with limited supervision
• You will assist in installs of new system maintenance releases and system utility upgrades
• You will assist in inventory of parts and materials for installations, repairs and preventative maintenance
• Coordinates service installations with vendors, technicians and customers. Interfaces with vendors for equipment, service and repair
• You will assist in the maintenance, repair and replacement of hardware
• You will understand project plans and participates in project activities
• You will be able to understand system documentation and specifications
• You will work with all IS department staff to facilitate better communications between department

Requirements

• Bachelor’s degree in business, healthcare, or Information Technology preferred, experience in networking may be substituted
• Technical certification (CCNP, Network+, A+, Security+, etc.) or comparable experience required
• Three – five (3 - 5) years of experience in either Network, Telecom or End User Compute operations, implementing, operating, maintaining or using (as a “super user”) systems in an Information Technology or health care setting
• Previous installation experience with healthcare systems, networks, Telecom or End User Compute and interfaces in hospitals and/or clinic settings or with a healthcare system vendor preferred
• Specific recent relevant Information Technology or healthcare experience may be substituted for education
• Current Washington State Drivers License; and proof of a safe driving record (which meets established MHS Standards) obtained by a motor vehicle report from the appropriate state

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Belonging: We work to create a true sense of belonging for all our caregivers
• Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
• Market leadership: Washington state's largest community-based, locally governed health system
• Employee-centric: Named Forbes “America’s Best Employers by State” in 2023
• Technology: "Most Wired" health care system 15 years in a row
• Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $80,371.00 - $110,989.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.