District Sales Manager

Work is Sweet!

'Quality without Compromise' is not just a motto at See’s Candies. It is the most important ingredient in our recipe for success. See’s Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.

See’s is a leader in the confectionery industry with over 250 retail shops across the USA, a growing e-commerce business, and expanding opportunities internationally. We are seeking friendly, enthusiastic individuals who are passionate about helping us grow and thrive in our second century.

Job Description Summary:

This position is responsible for meeting territory sales goals; insuring superior service to See's customers through the supervision of assigned Retail and Quantity Discount locations within a specific territory; and insuring that all operational aspects of locations function smoothly, efficiently, and in accordance with established policies and procedures.

Job Description:

POSITION RESPONSIBILITIES:

• Directly responsible for the supervision and development of Shop Managers, Asst. Managers, and Lead Associates within a territory including recruiting, selection, hiring, training and development of Shop Management; performance management and evaluation; and progressive disciplinary action when needed.  When appropriate, manages within established Union contract guidelines.  Indirectly responsible for all other shop personnel.

• Identifies and develops internal candidates for Area Managers, Shop Managers and Assistant Managers.

• Communicates territory goals and supervises efforts to achieve sales goals and increase sales volumes; provides direction to shop personnel on selling techniques, customer service, visual merchandising, new product introductions and promotions and Quantity Discount related programs.

• Reviews, assesses and analyzes monthly financial statements to identify opportunities. Uses available reports to identify trends, problems and growth opportunities. 

• Insures that employees within the assigned territory are in compliance with all shop operational guidelines including organizational standards, product management, safety and loss prevention.

• Maintains a plan of action for fast, friendly customer service. Resolves customer complaints as needed. Supports Shop Managers, Assistant Managers and Sales Associates, as needed.

• Communicates various goals to the shop management team including sales and shop expenses, and coaches accordingly for the attainment of weekly, monthly, and annual goals.

• Allocates budgeted hours and continuously monitors results.  Prepares shop schedules to appropriate levels and within legal guidelines. Provide guidance on scheduling/staffing in certain situations.

• Communicates and coordinates with Regional Sales Manager regarding issues pertaining to customer service and Loss Prevention violations.  Participates in investigation of losses; reviews and consults with Regional Sales Manager and Human Resources on disciplinary action.

• Develops action plans with Shop Managers to correct problems and oversee the implementation of company policies and procedures.

• Maintains a plan of action for shop cleanliness, insuring shops are maintained according to corporate guidelines for cleanliness and appearance, monitors shop equipment, territory maintenance and janitorial requirements.

• Ensures that all territory human resource, payroll, and shop paperwork is accurate and submitted to Shop Operations, Sales Audit, Payroll, and Human Resources according to guidelines.

• Maintains shop visit schedules to ensure all shops within territory are provided adequate, on-site supervision.

• Ensures that all shops are in compliance with all Safety Program guidelines including accident prevention, reporting, investigations and resolution, Emergency Action Plan, and hold-up procedures.

• All See’s staff must be committed to the company’s core principles and workplace values, including a demonstrated commitment to diversity and inclusion.

Minimum Qualifications:

• Three to five years’ experience in management of multiple retail outlets.
• Proven excellent management, communication, and sales skills including providing leadership and motivation to employees. 
• Valid driver’s license and acceptable driving record required.
• Physical ability to carry out the essential functions of the job, including driving, standing and/or walking for extended periods, lifting up to 25 pounds frequently.

The total compensation package for this position may also include other elements, in addition to a full range of generous med