Senior Manager, Compliance Advisor - Retail Bank

Senior Manager, Compliance Advisor - Retail Bank

The Senior Manager, Compliance Advisor - Retail Bank performs a key risk management role (second line of defense), to help ensure corporate initiatives and processes comply with applicable laws and regulations. While working within the Compliance Management Program framework, the Retail Bank Compliance Advisor is responsible for delivering quality results, providing compliance advice to lines of business as a subject matter expert, and executing or participating in corporate processes. The Retail Bank Compliance Advisor will support and advise on the following areas within the Retail Bank: Customer Protection to include Fraud Strategy and Prevention, Fraud Investigations, Claims and Disputes.

The Senior Manager supports the line of business by:

• Providing input on business regulatory requirements

• Providing guidance on business policies, standards, and procedures

• Developing and leading department training, as appropriate

• Providing compliance advice and effective challenge on complex projects

• Providing guidance on controls over regulatory requirements and line of business monitoring of those controls

Responsibilities:

• Identify potential internal and external risks relating to the lines of business initiatives and processes and provide guidance on remediation, escalate and facilitate with subject matter experts, when necessary

• Maintain subject matter expertise of applicable laws and regulations including UDAAP, Regulation CC, and Regulation E

• Perform and review control assessments executed by peers for accuracy and adherence to test procedures

• Evaluate Internal Audit, Regulatory Exam, and self-identified issues and events for compliance impacts

• Provide effective challenge and guidance on compliance risks and support lines of business through various interactions and forum engagements

• Advise lines of business on application of Compliance requirements, such as: new products, process development, development of controls and monitoring, remediation/corrective action of compliance breakdowns, and change in law or regulation

• Assist lines of business in the development and maintenance of the Compliance Program, such as how to monitor, report, and train

• Support lines of business through expert advice, influence adjustments to the processes, procedures, and controls

• Perform UDAAP validations and reviews

• Active involvement with compliance testing and third party compliance

• Maintain expert understanding of Compliance Risk Management Framework and applicable laws and regulations

• Assist in capturing, maintaining, and analyzing compliance data, interpreting it to ensure consistency and adequate Compliance Risk Management

• Participate in governance activities, including: Compliance Requirements, Compliance Risk Assessments, Business Change Management (LAUNCH), Issue and Event Management, and others

• Participate in reporting activities including Monthly Business Reviews, Quarterly Compliance Reviews and other reports used by Senior Leadership

• Flexibility to travel to various Capital One locations as necessary

Basic Qualifications:

• Bachelor’s Degree or military experience 

• At least 6 years of compliance, risk, legal or audit experience within financial services

• At least 3 years of experience in operations, servicing, systems or platforms within retail bank

Preferred Qualifications:

• Master’s Degree or Juris Doctor

• 7+ years of experience in compliance, risk, legal or audit experience within financial services

• Experience with models, data science or artificial intelligence

• Compliance certification(s) (CRCM (Certified Regulatory Compliance Manager), ACAMS (Certified Anti-Money Laundering Specialists) or CIPP (Certified Information Privacy Professional))

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perf