Associate Director, Patient Support Services

About Acadia Pharmaceuticals

Acadia is advancing breakthroughs in neuroscience to elevate life. Since our founding, we have been working at the forefront of healthcare to bring vital solutions to people who need them most. We developed and commercialized the first and only FDA-approved drug to treat hallucinations and delusions associated with Parkinson’s disease psychosis, and the first and only approved drug in the United States and Canada for the treatment of Rett syndrome. Our clinical-stage development efforts are focused on Prader-Willi syndrome, Alzheimer’s disease psychosis, and multiple other programs targeting neuro-psychiatric and neuro-rare diseases. For more information, visit Acadia.com and follow us on LinkedIn and X.

 

Position Summary:

We are seeking a strategic and customer-focused leader to drive Patient Support Services (PSS) initiatives that help patients access life-changing therapies in rare disease and neuropsychiatry. In this role, you will shape and execute access strategies, optimize hub services, and develop innovative programs that remove barriers to treatment. You will collaborate closely with cross-functional teams—Brand Marketing, Access & Reimbursement, Field Access, Patient Advocacy—to ensure a seamless, patient-centered experience.

This position is ideal for a pharmaceutical professional with deep expertise in specialty access services, payer landscapes (including Medicare and Medicaid), and patient assistance programs. You will lead high-impact projects from concept to execution, manage vendor relationships, and measure success through KPIs, all while keeping the patient at the center of every decision.

If you thrive on creating solutions that empower healthcare providers and patients, excel at influencing without authority, and have a proven record of delivering results in complex, fast-paced environments, this is your opportunity to make a meaningful difference.

Primary Responsibilities:

• Partners with Patient Support Services Directors to evolve and improve services & execute on hub and other PSS strategies focused on rare disease and neuropsychiatric support.
• Collaborates with internal partners on relevant market research and lead PSS projects to refine strategies to help generate insights to create/optimize programs that better meet healthcare professionals (HCP) and patient needs in rare disease and neuropsychiatry.
• Helps lead the planning, development and implementation of access marketing strategies, programs, tactics and messaging by:
  • Ensuring access services marketing plan and execution align with Brand Marketing and Access & Reimbursement strategies.
  • Supporting access-related Brand Planning process.
  • Collaborating closely with Brand Marketing to ensure a seamless customer experience and alignment with brand initiatives.
  • Planning and developing hub priorities, content, tools, and training for national meetings and customer-facing team training.
• Serves as access services expert, making recommendations on solutions to deliver upon unmet needs, with a specific focus on rare disease and neuropsychiatry.
• Helps lead the planning, development, and management of access website, materials, messaging, and programming; including, but not limited to, copay programs, sample programs, reimbursement and patient financial support services, etc.
• Develops and tracks KPIs; continually assesses and monitors impact and execution of access services & offerings in rare disease and neuropsychiatry, including feedback from service users and internal stakeholders.
• Attends professional, provider, and patient conferences, and keeps up to date on innovation.
• Manages vendor relationships to ensure exceptional customer service, quality delivery, and budget oversight.
• Collaborates with Field Access team for process development, operations management, and ongoing training needs.
• Creates and presents relevant data and/or presentations for business review and/or other key meetings.  
• Collaborates with Access & Reimbursement, Specialty Trade and Distribution, Brand Marketing, Sales, Field Access, and Patient Advocacy teams to ensure best-in-class offerings and services; continually work to optimize and improve.
• Collaborates with internal and external partners to ensure all programs meet Acadia legal, regulatory, and compliance standards.

Requirements:

• Bachelor’s degree in marketing, health care, business administration or related field; MBA or other master’s degree i