Operations Manager - Crisis and Transportation

Description

DIVISION: Transportation 

REPORTS TO: Vice President of Educational Services 

SUPERVISES: Fleet Coordinator, Educational Services Coordinator, Drivers, Aides 

EXEMPTION STATUS:  Exempt 

POSITION SUMMARY: At BHA, the Transportation Operations Manager ensures the safety, reliability, and effectiveness of all transportation services. This leader directs drivers, aides, coordinators, and fleet operations while fostering collaboration, compliance, and continuous improvement. The Operations Manager ensures that every mile traveled and every system maintained reflects BHA’s mission and Transportation Core Values.

Grounded in Safety Through Structure, Compassion in Motion, Reliability That Builds Trust, Excellence in Every Detail, Innovation That Drives Us Forward, Teamwork Fuels the Journey, and Advocacy on the Road, this role drives operational excellence while championing safety, professionalism, and care.

This is a safety-sensitive position. Employees must be able to safely perform the essential functions of the job, with or without reasonable accommodation, including maintaining continuous alertness, providing direct supervision, driving individuals served as required, and administering medications as trained

QUALIFICATIONS: 

Education & Experience:

• Bachelor’s Degree in Educational or      Organizational Leadership, Business Management, or a related field is      required OR 4 years of related experience.

· A minimum of 4 years of management experience is preferred, but another combination of experience is required to perform key responsibilities.

Skills & Competencies

• Strong interpersonal and      communication skills.
• Ability to manage and resolve      conflicts effectively.
• Knowledge in vehicle procurement.
• Knowledge of driving safety      measures and fleet management. 
• Knowledge of vehicle maintenance      standards and regulatory compliance.
• Organizational and time management      proficiency.
• Proficiency in Microsoft Office and      fleet tracking software.
• Valid driver’s license and clean      driving record.
• Ability to pass a background check,      drug screen, and physical.
• Strong      commitment to safety, professionalism, and confidentiality.
• Ability to remain calm under      pressure and respond appropriately to unexpected situations.
• Strong attention to detail in      vehicle inspections, documentation, and client support.
• Knowledge of defensive driving      practices and vehicle safety checks.
• Training in crisis de-escalation or      passenger assistance preferred.

Other Requirements

· Must participate in, prior to hire and annually thereafter, a Human Performance Evaluation conducted by a medical provider of the company’s choosing.

· Must pass all required background checks.

· This position is subject to random and annual drug and alcohol testing.

KEY RESPONSIBILITIES:

Safety Through Structure

• Oversee daily transportation      operations to ensure safety protocols are consistently followed.
• Implement and monitor routing,      fleet inspections, and staff training to ensure compliance with regulatory      and organizational standards.
• Conduct audits and establish      structured systems that create predictable, safe environments for students      and staff.

Compassion in Motion

• Lead with empathy when addressing      employee or student needs related to transportation.
• Promote a culture of patience,      care, and respect in interactions with staff, students, and families.
• Ensure vehicles and processes      reflect a welcoming and supportive experience.

Reliability That Builds Trust

• Supervise coordinators, drivers,      aides, and fleet staff to ensure services are consistently delivered on      time.
• Maintain accurate schedules,      performance reviews, and compliance records to ensure operational      dependability.
• Partner with leadership to address      gaps in service delivery and ensure reliability across routes.

Excellence in Every Detail

• Develop policies, procedures, and      training programs that promote operational excellence.
• Maintain oversight of all      compliance documentation, audits, and quality assurance systems.
• Ensure financial stewardship      through accurate tracking of costs, resources, and reporting.
• Collaborate and work with      stakeholders to develop bids for ne