Business Systems Manager Senior
City of CharlotteAbout the role
Close Date: Monday, May 18, 2026 12:00 AM
Department: Innovation and Technology Department
Salary: $122,936.00 - $153,669.00 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions
SUMMARY
Working Title: Artificial Intelligence Program ManagerServes as the City’s central authority for operationalizing the Artificial Intelligence Governance Framework and advancing responsible AI innovation across the organization
Position Summary
The Enterprise AI Governance & Strategy Lead serves as the City’s central authority for operationalizing the Artificial Intelligence Governance Framework and advancing responsible AI innovation across the organization.
This role is responsible for coordinating AI governance processes, managing enterprise AI risk classification and impact assessments, maintaining the AI inventory, and ensuring compliance with data governance, cybersecurity, legal, and ethical standards. In addition, the position leads strategic AI roadmap development and enables responsible experimentation and innovation aligned with City priorities.
The role functions as the primary liaison among executive leadership, departments, legal counsel, cybersecurity, procurement, and external vendors to ensure AI systems are deployed securely, ethically, transparently, and in a manner that strengthens public trust.
Key Responsibilities
Enterprise AI Governance & Policy Implementation
Operationalize and administer the City’s Artificial Intelligence Policy and Governance Framework.
Maintain and oversee the enterprise AI inventory, including risk classification and lifecycle status tracking.
Coordinate Tier 2 and Tier 3 AI Impact Assessments and facilitate Enterprise AI Governance Committee review and approval processes.
Monitor lifecycle compliance for deployed AI systems, including bias testing, data drift monitoring, retraining documentation, and model updates.
Ensure implementation of meaningful human oversight and operational fallback requirements for applicable systems.
Track AI compliance metrics and prepare executive reporting in coordination with the CDAO and CIO.
AI Strategy & Roadmap Development
Lead development and execution of the City’s AI roadmap, including use-case intake, prioritization, and value realization tracking.
Align AI initiatives with enterprise data strategy, modernization priorities, and service delivery objectives.
Identify opportunities for responsible AI adoption that improve resident experience, operational efficiency, and decision quality.
Develop frameworks to evaluate business value, risk posture, and readiness for AI initiatives.
Risk Management & Ethical Oversight
Assess AI initiatives for equity, civil liberties, privacy, cybersecurity, and operational risk considerations.
Escalate material risks or compliance concerns to the CDAO, CIO, CISO, and Legal as appropriate.
Coordinate documentation and response related to AI-related incidents or policy violations.
Ensure vendor AI solutions meet contractual transparency, accountability, and audit requirements.
Innovation & Enablement
Establish safe experimentation pathways for low-risk AI use cases.
Provide guidance and education to departments on responsible AI practices and policy requirements.
Promote explainability, transparency, and responsible AI literacy across the organization.
Support development of public-facing AI disclosures and transparency reporting.
Cross-Functional Coordination
Serve as the primary liaison among departments, Legal, Cybersecurity, Procureme
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