Business Development Representative

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”

Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!

Location:

5752 Wheeler Rd, - Indianapolis, Indiana 46216

Job Description:

Job Description

Position Summary:

The Business Development Representative will use their experience in the transportation, brokerage and/or third-party logistics to generate and/or manage customer partnerships for SpartanNash Logistics (SNL). While this position is an individual contributor, it may oversee a team of support personnel to ensure daily operation tasks are completed and customer service levels continue to be met for SNL accounts.

This role offers a hybrid schedule at our office in Indianapolis, IN.

Here’s what you’ll do: 

• Responsible for developing and managing customer partnerships through prospecting, cold calling, networking, existing business partnerships, past contacts, internet searches, website leads, manufacturing guides, and social media contacts.

• Achieve and exceed period, quarterly, and annual revenue, margin, and partnership specific KPI goals.

• Generate and maintain contractual and transactional freight utilizing network of carriers, SpartanNash fleet, dedicated SNL Fleet, and backhaul operations.

• Create and execute a specific partnership strategy for accounts to provide continuous profitable growth opportunities.

• Execute operational processes for customer partners through loading building, scheduling, issue escalation, proactive communication, track/trace, and reviewing financials.

• Strategize with procurement and pricing teams to execute pricing projects for opportunities and current customer partners.

• Tracking and maintaining all sales prospecting activity in the company CRM (Salesforce)

• Participate in the investigation causes of over short and damage claims. 

• Resolve freight invoice discrepancies regarding customer and carrier pricing and any accessorial charges/fees. 

• Support Accounts Receivables with collections of past due invoices for assigned customer(s). 

• Participate in the on-call support rotation and respond to any issues that arise in a timely manner. 

• Ability to travel as business requires.

• Additional responsibilities may be assigned as needed 

Here’s what you’ll need: 

• Bachelor’s degree in Business Administration, Logistics or other related field or equivalent combination of education and experience. 

• Experience in related position a plus. 

• Must have general understanding of brokerage operations and geographic freight markets. 

• Prior demonstration of negotiation skills is preferred. 

• Experience with transportation optimization tools a plus. 

• Familiarity with all transportation modes. 

• Basic understanding of supply chains, carrier pricing and warehouse operations. 

• Strong written and verbal communication skills. 

• Strong organization, multi-tasking, problem-solving skills, and must be detail-oriented and able to meet scheduled deadlines. 

• Must have a strong commitment to customer service, solution execution and follow through. 

• Ability to work in a fast-paced team environment. 

• Working knowledge of Microsoft Office (i.e., Word, Excel, etc.) required; experience with a transportation management system preferred (i.e., Mcleod TMS). 

• Must be able to participate in on-call rotation. 

 

Physical Requirements:

The physical demands descr