ServiceNow Senior Business Analyst

Job Description

We have an opportunity for a ServiceNow Senior Business Analyst to join our talented IT Services team. The successful candidate will have fluency in ServiceNow business analyst and development principles.  They will work with software development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices. The successful candidate will be part of a team responsible for the maintenance and enhancement of the ServiceNow platform and must be able to act with a sense of urgency and adapt to changing priorities.

  

Responsibilities:

• Proven experience as a key technical resource leading the development of solutions in client environments
• Experience with implementation of Service Now, working with all core ITSM processes
• Responsible for working with Process Owners to define requirements and create well-written user stories that meet the criteria required to deliver a successful product
• Analyze and document business processes and systems
• Facilitate requirements gathering and document requirements
• Prepare client facing and internal deliverables that are technology related
• Transform functional requirements into detailed technical designs that represent actionable development tasks
• Apply Agile methodology to elicit requirements and process flows for federal customers using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis.

Qualifications

Required:

• Bachelor’s degree in IT Systems or related
• +6 years of relevant IT experience
• Minimum 3 years of direct experience with ServiceNow products and platform implementations
• Experience developing and implementing systems using Agile/Scrum methodology
• Demonstrated experience eliciting requirements using interviews, document analysis, requirements workshops, surveys, business process reviews, task and workflow analysis
• Demonstrated experience critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into detailed requirements (e.g., Epics and User Stories)
• Excellent written and oral communication skills
• Training or certification in agile methodologies
• 2 years of experience with ITIL Service Management processes.
• Must be eligible to meet government eligibility requirements

 

Preferred:

• ServiceNow ITSM implementation experience
• ServiceNow ITSM Specialist Certification
• Business Analyst relevant certifications
• Certified ServiceNow Administrator
• ITIL v4 Foundations Certification 
• Federal Consulting Industry Experience Preferred

#LI-Remote

 

 

About Us

Perks of working at NetImpact Strategies 

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team 

• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required 

• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays 

• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) 

• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! 

• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! 

• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!  

ABOUT US 

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer