Sr Manager Clinical Education & Product Coordination

Position Overview

This national position reports directly to the Product Marketing organization with the primary responsibility of ensuring the success of customer facing events involving hands on requests with Fujifilm’s endoscopic and/or endosurgical technologies including capital equipment and single use devices. In this role, it will be critical for the individual to understand the clinical needs of our internal and external customers from an educational and equipment perspective, to proactively plan for events and equipment needs and to solicit feedback from all stakeholders (internal and external) to continually ensure the success of these events moving forward.

 

Company Overview

FUJIFILM Healthcare Americas Corporation is a comprehensive healthcare company that has an extensive range of technology and expertise in the detection, diagnosis, and treatment of diseases. Fujifilm’s innovative portfolio includes solutions spanning diagnostic imaging, enterprise imaging, endoscopic imaging, surgical imaging, and in-vitro diagnostics. The company is headquartered in Lexington, Massachusetts. For more information, please visit healthcaresolutions-us.fujifilm.com.

FUJIFILM Holdings Corporation, headquartered in Tokyo, leverages its depth of knowledge and proprietary core technologies to deliver innovative products and services across the globe through the four key business segments of healthcare, electronics, business innovation, and imaging with over 70,000 employees. Guided and united by our Group Purpose of “giving our world more smiles,” we address social challenges and create a positive impact on society through our products, services, and business operations. Under its medium-term management plan, VISION2030, which ends in FY2030, we aspire to continue our evolution into a company that creates value and smiles for various stakeholders as a collection of global leading businesses and achieve a global revenue of 4 trillion yen (29 billion USD at an exchange rate of 140 JPY/USD). For more information, please visit: www.fujifilmholdings.com.

For further details about our commitment to sustainability and Fujifilm’s Sustainable Value Plan 2030, click here.

Job Description

Duties and Responsibilities:

• Be primary point of contact for all hands-on requests for capital equipment and devices for product and clinical training.
• Manage relationship with select society(s) to identify hands on opportunities as well as other avenues for broader collaboration.
•  Closely manage hands on courses by engaging with host physicians to align on objectives and equipment needs in support of meeting those objectives.
• For events involving hands on larger than 2 stations, enter equipment request into Salesforce (or other internal system/database) in a timely manner, based on feedback from course organizers and equipment requested.
• Review requested equipment for all hands-on events in detail to ensure proper equipment is being requested and optimal utilization of Fujifilm’s technologies (capital and devices) in respective hands-on courses.
• Communicate in advance with sales and marketing leadership regarding key objectives for each course as well as faculty supporting.
• Coordinate the attendance of Fujifilm employees, in conjunction with Sales and Marketing leadership, to ensure adequate support, based on equipment being provided.
• Attend select group of hands-on events throughout the year based on collaborative discussion with Sales and Marketing leadership.
• Partner with the Product Management team to incorporate new technologies into hands on courses.
• Partner with Marketing to map out cadence and execute Fujifilm led hands on courses.
• If unable to attend events, solicit feedback from those in attendance and distribute a summary, with key takeaways, on overall success of event, potential areas for improvement and whether Fujifilm should support in the future.
• Connect hands on participant with local sales team when applicable, to initiate evaluation of technology clinically. Share success stories internally as it relates to hands on support resulting in subsequent evaluation of technology clinically.
• Manage direct report(s) as appropriate to accomplish business and educational objectives.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
• Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties.

Qualifications:

• BA/BS or equivalent, preferably with a degree related to healthcare or biology or equivalent experience Masters