Sr Regional IT Support Technician

A World-Class Team

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

Why You’ll Love Working at BJ’s

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

Here’s just some of what you can look forward to:

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan:  Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

*Eligibility requirements vary by position.

Job Description:

The Sr Regional IT Field Support Engineer is responsible for delivering hands-on and remote technical support to BJ’s Wholesale Club locations within an assigned territory. This role focuses on ensuring the reliability and performance of in-store technology, including point of sale (POS) systems, fuel stations, hardware, End user computing (EUC), printers, mobile devices, wireless networks, and back-office applications critical to the club & fuel operations. The engineer will also maintain and oversee the sanitation of IT infrastructure in the store’s computer rooms, MDF/IDF cabinets and demarc (demarcation point) in the club & fuel sites.

The engineer will report to the director managing the field support team. The engineer will work closely with Store & Fuel operations management, the corporate IT teams, and third-party vendors to resolve issues, support deployments, and implement process improvements that enhance the member experience and drive operational efficiency.

Responsibilities:

• Serve as the primary point of contact for hardware and software support issues within assigned clubs and fuel stations.
• Diagnose, troubleshoot, and resolve issues involving:
  • POS terminals, scanners, printers, and payment processing devices.
  • Fuel station terminals, controllers, and related systems.
  • Member-facing kiosks and self-checkout units.
  • Store and fuel stations network connectivity (wired and wireless).
  • Inventory management and back-office applications.
• Escalate complex problems to senior IT staff or vendors as needed, while maintaining ownership until resolution.
• Assist in the installation and configuration of new systems, hardware refreshes, and software upgrades in clubs and fuel stations.
• Provide on-site support for new club and fuel stations scheduled for opening within the assigned territory.
• Provide on-site support for club and fuel remodel initiatives that require the reconfigurations or movement of technology (e.g., movement or installation of low voltage wiring or the addition or removal of EUC, etc.)
• Support the rollout of corporate initiatives, such as technology migrations, security enhancements, and application deployments.
• Perform routine preventive maintenance to minimize downtime and extend the life of equipment.
• Ensure adherence to BJ’s security policies and PCI compliance standards.
• Assist with audits, and inventory tracking of IT assets, and accurate record-keeping.
• Partner with Club and Fuel Management and Corporate IT teams to identify technology needs and recommend solutions.
• Document all support activities, configurations, incidents, requests, changes, and problems resolutions in the IT ticketing system ServiceNow.
• Provide training to in store associates on the proper use of hardware and applications as required.

Required Qualifications:

• Associate’s degree in information technology or a related field preferred.
• 5+ years of experience supporting retail or fuel station technology environments.
• Working knowledge of:
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