Onsite Lead Technician, Inventory Services

The Opportunity:

In this role, you will report to the Area Operations Manager and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Shift: Monday–Friday, First Shift

Location: Indianapolis, IN

Benefits:

• Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)
• Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.
• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance.
• Recognition: Celebrate your peers and earn points to redeem on gifts and products 

What we’re looking for  

• Education: Associates degree or undergraduate degree in business or science related field is preferred.
• Experience: 4 years equivalent experience in customer services/purchasing/or account management.
• Collaboration Tool: Microsoft Teams experience preferred
• Oral and written communication (English & Spanish)
• Microsoft office (Excel) skills, intermediate level
• Driver’s License is required in order to perform job essentials
• Conform to all customer requirements for background checks, health and safety, security clearances and medical checkups.
• Knowledge of Information Access and ERP Systems
• Excellent customer service skills; display a professional can do attitude
• Basic purchasing and inventory knowledge
• High regard for safety, quality and adherence to protocols, policies and procedures
• Must be flexible, adaptable, and multi-task oriented
• Ability to self-manage and self-motivate; forward thinking
• Strong verbal and written communication skills to interact with both customers and various departments within VWR
• Understanding of, and ability to administer VWR’s policies consistently
• Ability to make sound business decisions with limited consultation with manager

How you will thrive and create an impact  

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

• Coordinates and leads team efforts and performs work related to customer requirements.
• Coaches and motivates team members to successfully perform job requirements and to meet / exceed goals and objectives.
• Encourages through mentoring, individual professional growth and team growth.
• Management of open order status reports, metrics and department reports, and SOP/SOW maintenance.
• Provides training and development as well as back-up to associates to perform required tasks.
• Performs administrative duties such as providing performance management input, time card review, vacation scheduling, etc.
• Creates and maintains: SOP’s, SOW’s, SPI’s and KPI’s.
• Provides customer reporting and data analysis.
• Acts as a liaison between customer, VWR services and VWR sales.
• Perform other duties as assigned.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do change