Senior Manager, Solution Delivery Partner

The Sr. Manager, Solution Delivery Partner is a hands-on technical role focused on the design, implementation, integration, and support of critical TechOps and GxP systems.

This role is responsible for end-to-end system ownership across LIMS (Stability Module and QC Module), Track & Trace Applications, and other regulated QC/QA applications, including system configuration, integration, validation, and operational support.

The ideal candidate brings deep expertise in GxP-compliant systems engineering, including 21 CFR Part 11 / Annex 11 compliance, data integrity, system validation (CSV).

This position is highly execution-focused, requiring direct involvement in system configuration, troubleshooting, data migration, integrations, and release management rather.

At Otsuka, we defy limitations so that others can too.

We believe in transcending expectations and going above and beyond for patients, families, providers, and each other. This dedication drives us to discover solutions for complex and underserved medical needs, enabling patients to overcome the limitations of their disease and achieve more than they thought possible.

We believe that the bigger the challenge, the greater the opportunity. Our mission is to create innovative products for better health worldwide, focusing on two key therapeutic areas: neuroscience and nephrology.

Job Description:

The Solution Delivery Partner will collaborate with IT Business Partner to assess and drive recommendations for the adoption of technology solutions that achieve business operational outcomes and strategic goals. The Solution Delivery Partner will coordinate across various shared services groups within IT and other functions to successfully analyze, align, integrate, document, and enable new capabilities for Otsuka and our affiliates. 

Core Responsibilities include but are not limited to the following:

• Act as the technical owner for TechOps applications including LabWare LIMS, LabVantage, UniTrace, Specification Management Systems, GlobalVision, and SLIMStat, ensuring system stability, performance, and compliance.

• Demonstrate and apply insights and knowledge of leading technology trends and best practices to improve processes and strategic decision-making in supported areas.

• Oversee and execute the successful delivery of new capabilities using robust System Development Life Cycle (SDLC) practices.

• Ensure all computerized systems and applications adhere to FDA and GXP regulations, focusing on data integrity and compliance standards within the pharmaceutical industry.

• Maintain strong working knowledge of DSCSA requirements and their impact on serialization, EPCIS data exchange, and end‑to‑end track‑and‑trace processes across manufacturing, packaging, and supply chain operations.

• Act as a key liaison between technical teams and business stakeholders, translating strategic business needs into technical solutions.

Qualifications:

• 7+ years of IT experience, including 5+ years of Life Sciences or regulated industry experience in a technical support, development, or service delivery role.

• Insights and knowledge of leading technology trends and best practices which are improving the processes and strategic decision making in supported areas.

• Experience working with globally distributed business and IT teams, especially in Japan, EU and India.

• Demonstrated working knowledge and hands‑on operational experience with core GxP Life Sciences platforms, including LabWare LIMS, LabVantage LIMS, UniTrace (Serialization/Traceability), and other regulated QC/QA systems.

• Proven expertise in Application configuration and system administration, API-based and file based system integrations, data migration and validation in regulated environments.

• Strong proficiency in SQL (Oracle, SQL Server, PostgreSQL), Scripting/tools such as Python, SSIS, Groovy, JavaScript.

Educational Qualifications:

Minimum of a bachelor’s degree; preferably, a degree in Computer Science, Engineering or adjacent fields. Advanced degree in in sciences, business administration, or pharmaceuticals is desirable.

Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.