Technical Coordinator

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:
•    Impact - The work you do here matters to millions. 
•    Growth - Philadelphia is growing, why not grow with it? 
•    Diversity & Inclusion - Find a career in a place where everyone belongs.
•    Benefits - We care about your well-being.
 

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

Job Description

Working within the Technical Program for Shared Services, the Technical Coordinator will support administrative, product management, and project management efforts for assigned services and platforms. The Business Analyst will work with cross-functional teams, business process leaders, technical staff, and OIT leadership to drive the optimal outcomes and life cycles for the shared services within the program.

This role reports to the Technical Program Manager for Shared Services.  

The Technical Coordinator will:

• Lead requirements gathering to uncover insights about business processes and opportunities to improve platforms and explore new ones
• Conduct  interviews with users from business process and technical team to analyze work processes, establish solution objectives, and evaluate platform functionality
• Work closely with development and support teams to write use cases and assist in prioritizing features and functionality for platforms
• Contribute to the planning for new or enhanced IT services or service bundles based on partner input and knowledge of OIT policies and standards
• Research, investigate, and promote the use of existing and emerging technologies to support assigned platforms
• Perform initial testing of enhancements and provide feedback as needed
• Apply appropriate project management principles and methodologies with confidence and as needed

Relationship Management

• Collaborate with cross-functional, technical, and business process teams across the City that utilize the assigned platforms to improve experience and promote adoption of assigned platforms
• Work with vendors and other third-party groups as needed
• Champions team initiatives, SOPs, and best practices with fellow members of the City IT community
• Lead documentation efforts for all features, changes, and life cycling for assigned platforms
• Actively participates in the use, updating, and auditing of the program’s document library for its platforms
• Completes other duties as assigned by supervisor

Qualifications

Competencies, Knowledge, Skills and Abilities

• Demonstrated ability to think strategically about the application of technology to solve business problems and develop user/business-driven technology strategies and plans
• Ability to work with clients and business owners to understand and analyze their processes, define requirements, and assess technologies to determine fit for their needs. And the ability to work with technical staff to then translate those requirements into appropriate technical specifications
• Exceptional written and oral communication skills, with the ability to communicate technical concepts and