Principal Program Manager

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Expereience (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.

Every once in a while, a job comes along with the opportunity to positively affect the Azure, and also our all-up cloud experiences. If you’ve been waiting for that kind of opportunity this may be the job for you. We are part of the Azure engineering organization where we consider great customer support experiences critical to the overall success of Azure.

Regardless of where the customer is in their Azure journey, Azure Customer Experience (CXP) Customer Reliability Engineering (CRE) team has combined a customer-first and engineering minded approach where we strive to design the complete customer experience from end to end. We are a team that loves big opportunities and as part of Azure we consistently innovate and create new solutions to solve some of our most strategic and challenging problems.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• As a Principal Program Manager on our team, you will work close with talented engineering team, collaborate with a diverse set of stakeholders across Azure, M365 and Dynamics.
• You will need to build relationships with customers and account teams to deliver top-notch results, and have the opportunity to design, deliver, and iterate on special projects and Azure outage communications within our team.
• This individual will be on our customer managed programs team to set up high priority operations and alerting to our team, create deliverables with internal stakeholders, and drive efficiencies within the program.
• The main part of the job will be adding some Program Management (PM) muscle around the field experience during crisis/outages
• Another aspect of the position is our on-call shifts, where we work with our engineering teams to communicate critical events to respective customers during an outage. This position will require approx. 20% of time on-call to manage urgent customer issues.

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
    OR equivalent experience.

• 3+ years of experience managing cross-functional and/or cross-team projects.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications 

• Bachelor's Degree AND 10+ years experience in engineering, product/technical program management, data analysis,
  • OR product development
  • OR equivalent experience.
• 8+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).

Technical Program Management IC5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year.

Certain roles may be eligible for benefits and other compensation. Find