Manager, National Account Coordinators

<h1><strong>Build the Future with Us — EquipmentShare is Hiring a Manager, National Account Coordinators</strong></h1> <p>At EquipmentShare, we’re not just filling a role — <strong>we’re assembling the best team on the planet to build something that’s never been built before</strong>. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.</p> <p>We’re hiring a <strong>Manager, National Account Coordinators</strong> at our rental facility in L<strong>as Vegas, NV</strong>, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.</p> <p><span style="font-weight: 400; color: rgb(0, 0, 0);"><strong><em>Salary range: $88,000-115,000/yr. Factors including past experience and location may affect final compensation rate.</em></strong></span></p> <p><em>Preference will be given to candidates with previous management experience.</em></p> <h3>Primary Responsibilities</h3> <ul> <li> <p>Lead, mentor, and manage the daily performance of the National Account Coordinator team.</p> </li> <li> <p>Develop, implement, and refine processes to improve the efficiency and effectiveness of the coordinator team.</p> </li> <li> <p>Set performance goals, conduct regular performance evaluations, and provide ongoing coaching and development.</p> </li> <li> <p>Serve as the primary escalation point for complex customer issues, ensuring timely and satisfactory resolution.</p> </li> <li> <p>Oversee the end-to-end coordination of rental orders, including logistics, billing, and off-rents for national customers.</p> </li> <li> <p>Collaborate with National Account Managers to ensure a cohesive and supportive approach to managing customer relationships.</p> </li> <li> <p>Train coordinators on company software, best practices, and national account procedures.</p> </li> <li> <p>Monitor and analyze team KPIs, such as response time, order accuracy, and customer satisfaction, to drive continuous improvement.</p> </li> <li> <p>Prepare and present reports on team productivity and national account support activities to leadership.</p> </li> <li> <p>Ensure accurate and timely data entry and maintenance of customer information in the CRM system.</p> </li> <li> <p>Assist in the onboarding process for new national account customers.</p> </li> <li> <p>Foster a customer-centric, collaborative, and positive team environment.&