Supervisor of Customer Experience at UTC San Diego (35hrs/wk with full benefits)

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles. 

 

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

 

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Job Title: Supervisor 

Primary Purpose: 

The successful individual will leverage their proficiency in retail to…  

Client & Service Expert: 

• Expertise in the development of a clientele. 

• Model and lead the team by developing a repeat business and maximizes sales through proactive  

• client outreach. 

• Build and maintain new and existing client relationships and have a strong, productive client  

• book. 

• Maintain clientele and thank you note standards. 

• Demonstrate strong use of selling skills. 

Leadership Presence: 

• Achievement of personal sales goals. 

• Educate team on sales plans, personal sales goals, store stats and drives team to achieve them. 

• Ensure the highest level of service is provided to all customers through extensive product  

• knowledge and the completion of product profiles. 

• Foster a team environment by creating a fun, competitive, inviting atmosphere. 

Building Brand Equity: 

• Understand and communicate the kate spade new york brand aesthetic, brand philosophy and  

• lifestyle to the sales team and customer. 

• Ensure brand and operating standards are met to support brand consistency. 

• Ensure store presentation standards are achieved and maintained. 

Operational Excellence: 

• Perform and supervise store opening and closing procedures including counting register funds,  

• completing bank deposits, opening and closing registers and securing facility. 

• Accurately processes all POS transactions and inventory functions such as transfers, receiving,  

• fedex shipments, repairs and damages to maintain the integrity of the inventory. 

• Adherence to Kate Spade loss prevention policies and operational procedures. 

The accomplished individual will possess... 

• Strong written and verbal communication skills 

• Detail oriented 

• Proactive ability to multi task and prioritize 

An outstanding professional will have...  

• Minimum 2-3 years’ experience in luxury goods or a comparable retail environment  

• College degree preferred 

Physical Requirements… 

• Available to work store schedule, as needed, including evenings and weekends<