Customer Service Representative

Paragon Technologies, a SunSource company, specializes in providing world-class service, repair and re-manufacturing in the areas of electronics, hydraulics, robotics, servos and mechanical components for various industries. https://www.paragontech.com/ 
Maximize customer satisfaction and contribution margins by consistently and accurately processing of orders, requests for price and delivery information, returns, order status, order expedites and product literature; as well as the ability to orchestrate internal resources to meet customer needs.

Experience, Education and Skills

• Two years of industrial repair and/or industrial distribution experience.  
• Minimum 2-year degree in fluid power or formal training in industrial technology or related field.  
• 2+ years of customer service experience in a manufacturing or distribution environment. 
• Proficient with software programs relating to the customer service position including Trend, Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs.
• Demonstrate strong verbal and written communication skills as well as strong problem-solving skills.
• Demonstrate ability to identify, from existing orders, incremental selling opportunities within current customers and to communicate and work with outside sales to win new business.

Competencies

• Approach - process in bound customer calls from customers regarding order status, pricing, product availability and delivery schedules.  
• Customer Knowledge - develop knowledge of assigned customer's specifically basic understanding of the buying process for OEM and MRO customer base.
• Internal Know-How - demonstrate basic understanding of SunSource's customer procedures and tools and be able to process orders, quotes, returns, navigate the pricing system, interpret pricing structure, and utilize internal support systems.
• Resource Management - demonstrate the required ability to orchestrate resources to meet customer needs which include technical support, warehousing, finance, service and fabrication centers and purchasing.
• Technical Competence - demonstrate basic knowledge of SunSource technology and services offerings.

We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned.    Sun-Source | Privacy Policy