Business Development Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

**This is a remote position based in the US.**

The Business Development Manager is responsible for identifying new business opportunities within the Private Retreats, maintaining relationships with existing clients, and developing strategies to increase revenue and expand the resort’s market presence. The role involves working closely with the sales, marketing, and operations teams to create innovative initiatives that attract high-end clientele and corporate partnerships while maintaining the luxury standards of the hotel.

This position is responsible for business generation as it relates to prospecting and securing direct  bookings on behalf of the hotel in accordance with the goals and strategies outlined in the annual Marketing Plan and in concert with WSO effort.  This position is accountable for ensuring quotas and goals are met and to ensure that direct sales activities are focused on generating the highest possible RevPar for the overall hotel’s success. This position requires a high degree on independent judgement and discretion on decision making.

This a remote role that supports the Four Seasons Hotels and Resorts Nevis, reporting to the Director of Leisure Sales. This role involves interactions with internal and external stakeholders at various levels.

What You’ll Be Doing

Business Development and Prospecting:

• Solicit, confirm and service new travel agents, new wholesale and direct consumer

• Identify and create target accounts or agencies that will generate business on behalf of hotel but not conflict with WSO efforts and Sales Managers efforts

• Utilize arrival reports, Opera business, designated Tradeshow databases, Revintel, to  solicit and secure business on behalf of hotel.

• Use company wide programs, sales developments, prospecting projects, customer events and reporting for individual business development.

• Follow up on Private Retreats Reservations inquiries and leads and qualify business to generate room nights. 

• Create and execute account plans for top 20 accounts and make recommendations re: pricing, room night production, sales activities, etc.

• Uncover potential P2P leads on behalf of sister properties and the company.

• Work with Director of Leisure Sales / Sales Manager & Director of Revenue to ensure relevant and timely promotions are developed and implemented for key markets and accounts

• Remain updated with current knowledge of competitor’s products and promotions

• Identify and react to in market events and opportunities to promote sales

• To adhere to the Sales and Marketing minimum operating standards

• Additional responsibilities as assigned by the Director of Sales & Marketing

Prioritizing & Time Management:

• Treat active selling, solicitation, and business development as #1 job priority.

• Schedule activities effectively and meet deadlines.

Product Knowledge and Training:

• Maintain thorough and complete product knowledge of Four Seasons hotel property and in-depth understanding of comp set’s Features/Advantages/Benefits.

• Organize customer site inspections to uncover needs and present solutions that will maximize booking opportunity and create strong customer relationships.

• Create Site Impression alerts identifying and communicating traveller’s needs and acting as liaison to ensure all operational aspects of their stay are met.

• Understand and utilize the sales tools