Customer Issue Resolution Analyst with French (m/f/x)*

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Customer Issue Resolution Analyst with French (m/f/x)*, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Customer service support in the complaint process

• Registration and consideration of customer complaints

• Preparation of written responses to customer complaints

• Co-creation of procedures in the complaint section

• Monitoring work queues for new requests

• Completing assigned tasks within SLA targets

• Preparation of reports and statistics on complaints

• Ensuring efficient customer complaint service

• Identifying opportunities to improve data quality & reduce cycle time

• Training and deployment support pre and/or post go-live

• Continuous improvement of processes and Lean Six Sigma project coordination

Your Skills and Expertise 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor's degree or higher from an accredited university

• 1-2 years of equivalent work experience in Complaints Handling, Customer Issue Resolution, Operations, Customer Service

Additional qualifications that could help you succeed even further in this role include:

• Additional foreign language skill is a benefit (German, Italian, Norwegian, Swedish, Danish, etc.)

• Previous experience working with SAP / SalesForce

• Previous experience working within customer service / customer issue resolution / complaints is a benefit

• Detailed oriented and enjoys working with operational processes

• Proactive attitude to the duties entrusted

• Collaborative Team player

Work location: Hybrid from Wrocław, Poland

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Diversity & Inclusion

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our