Technical Account Manager

Position Overview

As a Technical Account Manager at REsurety, you will play a crucial role in our customer engagement model, managing all aspects of the customer experience from contract signature through to facilitating transactions on our first-of-its-kind platform, CleanTrade. In this role, you will be a customer voice, working with the Product, Marketing, and Compliance teams. You will be responsible for:

• driving customer adoption and engagement on CleanTrade;
• providing technical expertise to support the sales and customer onboarding processes;
• managing key accounts and ensuring ongoing customer satisfaction;
• collaborating with internal teams to improve product features and user experience; and
• contributing to the development and execution of our customer engagement strategy.

This role will play a crucial role in achieving our goals of increasing user adoption and conversion rates, as well as driving a new market for clean energy with unrivaled liquidity and transparency.

Key Responsibilities

• Act as a deep subject matter expert on renewable energy, energy procurement, and energy market fundamentals.
• Be customer outcome-driven: recognize customer problems and effectively drive toward a solution.
• Drive operational excellence by striving to create efficiency.
• Demonstrate analytical prowess, undertaking technical analysis using various analytical tools, datasets, etc.
• Be adept at sales processes and opportunistic thinking: match customers’ needs with services currently available and identify opportunities for further growth.
• Act as a technical expert on platform functionality: understand and operate effectively in the regulatory environment CleanTrade operates in, and be a guide to customers, channels, and internal partners.
• Continuously learn about derivatives and commodities markets: energy, including renewable energy, oil and gas, power; futures; swaps, etc. Use those lessons to distill and implement best operational practices for exchanges.

Required Experience & Qualifications 

• 3+ years of experience in a customer-facing role with direct revenue responsibility
• 3+ years of experience in renewable energy or power markets
• 3+ years of experience in analytics
• Articulate, personable, good at communicating directly, and enjoys being a team player
• A passion for empowering the clean, energy-fueled future

Preferred Qualifications

• 5+ years of experience in an energy advisory role in renewable procurement and/or retail electricity supply markets

REsurety is regulated under the CFTC; this role will require compliance with regulatory obligations.

About REsurety

Company Overview

REsurety is the leading provider of data, software, and services to the clean energy economy and operates the only transactional marketplace for clean power. Trusted by the industry’s leading buyers, sellers, and investors, REsurety’s proprietary data models, powerful technology platforms, and deep domain expertise empower confident, impactful decision-making and efficient, effective portfolio management.

We are a small team with a big impact! Our culture is open and collaborative. We expect excellence from our team members and reward it with high ownership and flexibility. If you’re a high-achiever with a passion for clean energy, we want to hear from you.

Company Values and Principles

At REsurety, we value the skills of execution, creativity & ownership, commercial focus, and teamwork, and we help and encourage all team members to develop these skills while at REsurety.

Our values also shape our culture and act as the foundation for our principles. Like all great companies, we strive to hire the best and are committed to building a diverse, inclusive company where team members feel engaged, valued, and supported. What is special about REsurety, though, is how much we:

• Share information openly, broadly and deliberately wi