Jobs and Careers

AVP of Account Resolutions

University Credit Union

Remote USA - Remote, CA, 99999 (Remote), United StatesRemotefull_timeVerifiedPosted 6 Apr 2025

💰 $120,000/yr($96,000/yr – $120,000/yr)

About the role

Job Details

Job Location Remote USA - Remote, CARemote Type Fully RemoteSalary Range $96000.00 - $120000.00 Salary/year

Description

JOB SUMMARY Delivers on University Credit Union’s core purpose of giving the University Community a financial advantage by building and nurturing relationships and programs within designated authority. Responsible for contributing to the team’s overall success by achieving negotiated personal service, collections activity, and delinquency goals. Responsible for organizing, planning, directing, and controlling all operations of the Account Resolution Department. Oversees all collections functions including the control of loan and credit accounts that are late, potentially delinquent, delinquent, or charged off. Assists in the resolution of difficult and complex member account situations. Responsible for collateral, repossessions, and the disposition of repossessed Credit Union assets. Performs periodic evaluation of collections policies and procedures and modifies as needed. Ensures that established policies, procedures, and legal requirements are followed. Coordinates activities, ensuring that all subordinate areas of responsibility support Credit Union objectives. Trains, directs, and appraises personnel. Ensures that services are delivered professionally and efficiently. LOCATION We are passionate about attracting great talent to our team, so this position will be a hybrid arrangement with travel expectations to designated university partners and CU locations. ABOUT UNIVERSITY CREDIT UNION University Credit Union (UCU) is a purpose-driven financial cooperative dedicated to providing everyone in the university community a financial advantage. UCU was founded in 1951, on-campus, by a group of UCLA employees. Over 70 years later, we continue to exclusively serve the university community and have expanded our reach beyond UCLA. We continue to align ourselves with universities and have expanded our reach to numerous universities across California, the West Coast Conference, and the Big West Conference. UCU’s focus has been diversifying and building a foundation for future growth. By partnering with the university community, we can provide products and services tailored to their unique needs. To best serve our member-owners, UCU delivers on our purpose, to give every member in the university community a financial advantage, by following our three key differentiators: o We were founded by the University Community for the University Community o We provide conflict-free unbiased financial advice from certified professional coaches. o the top 1% lowest nationwide of all federally insured financial institutions. KEY DUTIES AND RESPONSIBILITIES 1. Assumes responsibility for the development and implementation of Account Resolution Department policies, procedures, and planning. a. Assists the VP Lending in developing short and long-term goals and plans to include (but not all inclusive): department operational budget, allowance for loan loss, process improvements, and delinquency forecast by product category. b. Executes established operational goals and ensures that corporate-wide plans are complemented and supported. c. Assists in developing Department policies and procedures. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency and service delivery. 2. Assumes responsibility for the effective and efficient administration and performance of Collections functions. a. Monitors and evaluates work quality, efficiency, and productivity. Provides suggestions for improved service delivery. Seeks new methods to accomplish Department functions. b. Ensures that collections functions are completed in accordance with established Credit Union policies and procedures and applicable legal requirements. Ensures that confidentiality is maintained. c. Directs, coordinates, and schedules work. d. Provides assistance with complex and sensitive collections activities. e. Ensures that supply and equipment needs are met. f. Oversees charge-offs, repossessions, foreclosures, and various court collections actions. Makes recommendations for action. g. Ensures that properties are appropriately maintained and that Credit Union assets are protected. h. Ensures that collections actions are thoroughly documented. Ensures accurate accounting for and collection of accounts that are charged off. i. Performs miscellaneous collections functions as required to include both Account Resolution Specialist and Senior Account Resolution Specialist duties. j. Maintains working knowledge of regulatory compliance related to member services and financial services area to include (but not limit