Director 1, Comcast Business Inside Sales (New Sales Acquisition)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

**PLEASE NOTE INTERESTED APPLICANTS MUST RESIDE WITHIN THE NORTHEAST DIVISION OF COMCAST FOR THIS ROLE (ME, RI, NH, VT, CT, MA, NJ, PA, DC, MD or VA)**

Responsible for developing the business-to-business Inbound Telesales Channel that is focused on selling to small-to-medium business customers. Directs and develops team to ensure financial and business objectives are achieved.

Job Description

Core Responsibilities

• Reviews the sales channel's subscriber and financial results and adjusts budgeted headcount and expense targets.
• Assists in design of overall team structure for Inbound and Outbound Telesales.
• Creates a consultative business-to-business sales culture through strong leadership and coaching.
• Coaches, reviews, rewards, motivates, and disciplines team members in the telesales area. Evaluates effectiveness of team structure and implements necessary changes.
• Maintains knowledge of Company's products/services, pricing practices and selling skills to effectively oversee small-to-medium business telesales.
• Assist in developing sales strategies to realize organization and business unit objectives.
• Identifies and recommends improvements in business processes yielding increased sales performance and/or operational efficiency.
• Establishes and cultivates effective business relationships, both cross-functionally and with Region, Division and Corporate Business Services teams to ensure maximum effectiveness of the sales organization.
• Assists in development of monthly and quarterly forecasts and annual sales results and other activity and performance measures.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Skills

Business Sales, Communication, Inside Sales, Sales Performance, Strategic Objectives, Team Leadership

Compensation

This job can be performed in Maryland, and District of Columbia with a Pay Range of $84,240.00 - $168,480.00

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits sh