Marketing Process Coordinator

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.
 
This position will be located in: Fargo, ND  

Application Deadline: March 16, 2026.

Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.

Job Summary

The Marketing Process Coordinator serves as a key operational expert within the Marketing Operations function, owning critical workflows, systems, and processes that ensure accuracy, compliance, and efficiency across marketing programs. This role proactively manages end‑to‑end marketing activity data, vendor‑supported program workflows, and post‑campaign processes with a high degree of independence and accountability. This position partners closely with Marketing Operations, Accounting, field teams, and cross‑functional stakeholders to enhance process quality, reduce friction, and ensure consistent execution. Must be a detail‑driven professional who brings operational insight, systems fluency, and problem‑solving expertise to support scalable, high‑performing marketing operations.

Responsibilities

Essential Functions

• Owns and governs marketing operational processes in Smartsheet, Salesforce, and related operational systems, exercising independent judgement to ensure data integrity, process compliance, and operational efficiency. 
• Establishes and maintains tagging standards, status updates, and documentation for visibility and reporting. 
• Leads post-activity workflow execution, evaluating completeness, approvals, and follow through to ensure timely closure and alignment with internal and external requirements. 
• Independently monitors and evaluates marketing activities proactively, identifying risks, resolving issues where possible, and escalating concerns to Marketing Operations leadership with recommended actions. 
• Manages and optimizes backend workflows for vendor-supported marketing activities, including Marketing Development Funds (MDF) payment processing, credit memos, and reconciliation. 
• Tracks open line items, activities, marketing activities, and maintains visibility by consolidating documentation with the Marketing Operations Analyst while coordinating with Accounting and internal teams to ensure accurate processing, documentation, and communication.
• Assists in refining and documenting standardized workflows to improve efficiency and compliance. 
• Serves as a subject matter expert for field teams and internal partners on MDF process requirements, documentation, workflows, and timelines, providing guidance and resolving inquiries. 
• Provides clear guidance on submitting MDF requests, documentation, and follow-up items. 
• Ensures documentation and system data are complete for audits, reporting, and process reviews. 
• Proactively partners with internal teams and field personnel to ensure timely submission of documentation and adherence to external, vendor, and manufacturer program guidelines.
• Holds stakeholders accountable to deadlines and compliance requirements in a professional, collaborative manner.
• Resolves conflicts or delays with tact and persistence to maintain program integrity and prevent loss of funds.
• Escalates unresolved issues to leadership promptly, ensuring follow-through and accountability.
• Partners with Marketing Operations to improve MDF tools, templates, and process documentation while supporting broader operational needs such as campaign process management, digital asset management, vendor coordination, reporting and analytics, compliance workflows, and other Revenue Operations requests as assigned.
• Provides operational support for additional revenue operations requests as assigned to maintain accuracy, consistency, and workflow alignment.  

 

Non-essential Functions

• Assists with special projects as needed.
• Provides backup support for related marketing operations tasks during peak periods or team member absences.
• Participates in training sessions, team meetings, and cross-functional discussions to build understanding of marketing workflows and systems.
• Participates in company events and industry engagements as needed, including occasional travel for activities (e.g. Sales Kickoff (SKO), NAED Conference, or other industry events) as required.
• Supports strategic operational initiatives, process improvement projects, and system enhancements as the marketing operations function evolves.
• Other duties as assigned by supervi