Sr. Director, Head of Product Pricing

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

• Drive the definition of the monetization strategy of all ServiceNow products and craft + maintain a coherent monetization roadmap for our product portfolio 

• Develop an overarching portfolio monetization framework to guide pricing decisions for individual products that balances customer impact and helps deliver on our ambitious growth targets 

• Engage closely with the CPO and his BU GMs to facilitate decision making and to align on the team’s priorities and key strategic projects 

• Own and evolve the governance framework to drive deliberate changes in our product pricing and packaging 

• Drive strategic pricing analytics and insights into Product Business Reviews 

• Build, develop and grow a team of highly talented individuals 

Qualifications

To be successful in this role you have:

• 10+ years experience in the enterprise technology industry across strategic planning, pricing, product management / strategy, and/or management consulting with 5+ years of specific experience packaging and pricing for software businesses. 

• 5+ years of experience with building and leading large teams of talented individuals.

• Current or previous experience working within a consulting firm.

• Strong communication skills and presence to drive consensus with senior executives. 

• Demonstrated ability to develop a coherent monetization vision for a large portfolio of products and success executing against it. 

• Deep experience navigating complex org dynamics to deliver on your priorities cross-functionally, in particular supporting product and GTM teams. 

• Demonstrated ability to build and lead a large team of talented individuals to deliver on your key priorities. 

• Strong understanding of value-based pricing theories and analytical methodologies and a desire to.

JV20

For positions in the Bay Area, we offer a base pay of $207,100 - $372,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility a