Lead SUD Clinical Care Navigator

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Lead Substance Use Disorder (SUD) Clinical Care Navigator

This position is a full-time, remote position that reports directly to the Clinical Manager of the SUD Program. As a Lead SUD Clinical Care Navigator, you will take on a leadership role in overseeing the team of SUD Clinical Care Navigators. Your responsibilities will include managing people, ensuring quality assurance, and providing training and guidance to team members. You will also oversee case management, ensuring high standards of care and effective support for individuals with substance use disorders (SUDs). This role requires substantial supervisory experience, advanced licensure, and a strong background in mental health and substance abuse.

What you’ll be doing:

• Maintains Care Navigation calls and care navigation activities at a reduced caseload. 
• Supervise and lead a team of Clinical Navigators, including managing workloads, providing performance feedback, and fostering a collaborative team environment.
• Develop, implement, and oversee quality assurance processes to ensure high standards of care and compliance with organizational policies and best practices.
• Design and deliver training programs for new and existing team members, ensuring they are equipped with the necessary skills and knowledge to perform their roles effectively.
• Lead strategic initiatives and process improvements within the SUD program, working closely with senior management to align team objectives.
• Provide expert-level clinical support and guidance, including complex case management, crisis intervention, and high-level problem-solving.
• Serve as the primary liaison between the SUD care team and other departments (e.g., care support, provider operations, benefits/billing), ensuring smooth communication and integrated care.
• Ensure that all team members adhere to documentation standards and compliance regulations, reviewing records and providing feedback as necessary.
• Analyze performance data and client outcomes to inform decision-making and enhance program effectiveness, preparing reports for senior management as needed.
• Address and resolve conflicts or issues within the team, providing support and mediation to maintain a positive work environment.
• Advocate for clients and the SUD care program within the organization, contributing to program development and representing the team’s needs and successes.
• Contribute to the development and refinement of policies and procedures, ensuring they meet current standards and support effective care delivery.
• Primary point of contact for SUD CN team in absence of CN manager.

What success looks like in this role: 

• Effective team leadership and high performance
• High-quality assurance and compliance
• Successful training and development of team members
• Strategic contributions to program improvement
• Exceptional client satisfaction and o