VP, User Experience Leader

Merge Storytelling and Technology

We MERGE storytelling and technology to promote health, wealth and happiness in the world. We help marketing and technology executives engage hearts and connect parts by offering full-service capabilities including strategy, creative communications, experience engineering, performance marketing, media, digital platform development and more.

Promote Health, Wealth & Happiness

We are committed to promoting health, wealth and happiness in the world by partnering with purpose-driven clients in purpose-driven industries such as healthcare, financial services and consumer products. Our health clients are literally on the front lines saving lives. Our wealth clients are changing the financial potential in people's lives. And our consumer clients make lives...a little bit happier every day.

Partner with Clients of Iconic Brands

MERGE has enduring client partnerships with American Express, T-Mobile, LG, Facebook, Adobe, Kate Spade NY, Coach, The North Face, Fidelity, Eaton Vance, BlueCross BlueShield, Abbott, Astellas, Seqirus, Supernus, Boston Scientific, Advocate Aurora Health, Indiana University Health and Marco’s Pizza to name a few.

Work with Poets and PHD’s

With 750+ employees across offices in Atlanta, Boston, Chicago, Denver, Kansas City, Los Angeles, Montreal and New York City, MERGE uses a talent-to-task process that connects our poets and PHD’s which enables clients to think higher and feel deeper about their customers.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where people with ability, agility and humility can grow and do the best work of their careers.

As our VP, Experience Leader you will...

Help grow the Experience practice and provide support to a portfolio of clients in healthcare and consumer products. 

You will serve as a thoughtful leader to help guide the creation and execution of digital experiences, products, and services by leading a team of design professionals, from customer needs finding to opportunity identification, through to tactical execution and delivery. You will be embedded in the client’s team, and work side by side to achieve business goals, interpret customer needs, and deliver positive outcomes for their business.  You have a passion for human-centered design and innovative thinking, and you will work hard to deploy strategies that deliver business results while keeping user needs at the center of the solution.

Accountable and Responsible

• Designing Experiences based on user needs, behavioral insights, and opportunity identification
• Deep understanding of user experiences and requirements based on user/market research 
• Ensure insights translate into practical applications for user-centered design. 
• A passion for exploring new interaction models, and enlisting others in pushing what's possible
• Collaborate with clients to unpack key assumptions, understand the business issues at play, and formulate user-centered solutions
• Serve as a trusted advisor by delivering actionable roadmaps to achieve future-state journeys, priorities, and roadmaps
• Driving the growth of the Experience practice 
• Partner with Solution Consultants on business development, pitches, and existing client opportunities, including solutions, scoping, and resourcing.
• Help create new products/packages that make it easy for prospective partners and agency growth partners to buy/sell Experience solutions 
• Led a team of strategic thinkers, including strategy, user experience, visual design, and technologists to successfully promote the adoption of unified, omnichannel experiences and digital products and services
• Advancing the MERGE Experience capability
• Be responsible for maintaining and evolving experience artifacts that  support consistency and efficiency 
• Enhance and promote Experience practice within the agency.
• Sustaining collaborative relationships with extended MERGE capabilities (e.g. Content Strategy, Technology, CRM, and Brand), teams at partner agencies, and third-party providers (e.g. research vendors)
• Manage, mentor, and coach team members 

These are the qualifications we’re looking for

• Strong track record of relevant experience (12-15 years) leading the delivery of high-performing digital experiences, in digital agency and/or consulting firm
• Experience with Life Science and eCommerce. Additional experience with any of these verticals is a plus: Financial Services, Healthcare.
• Proven ability to inspire and lead design teams across a w