Back Office Medical Records Coordinator - Hybrid Available

Purpose

The Medical Records Coordinator provides complete and full documentation that is essential to ensure efficient and reliable care for patients.  Medical Records Coordinator provides clerical support to clinical care teams on behalf of patients. Work within a multidisciplinary healthcare team to provide care to meet clinic goals for quality care and patient satisfaction. Work in partnership and with joint accountability with other team members to achieve Neighborcare Health’s Mission, Guiding Principles, and goals.

Neighborcare Health offers a robust benefit package: Medical, Dental & Vision Insurance, 18+ days of Paid Time Off, 9-Paid Holidays, Retirement with Matching, Life & AD&D, Pet Insurance, Employee Assistance Program, & More! This position is eligible for the Staff Referral Program.

In this position you will:  

• Resolve inbox Medical Clerk tasks in Epic
• Function as initial clinic contact to resolve prior authorization issues for Durable Medical Equipment and Prescriptions
• Call pharmacies as needed to follow up on patient medications
• Appropriately document and electronically distribute medical records from outside facilities to providers for future appointments.
• Request chart notes as needed from outside facilities using available resources
• Schedule patients in Epic as needed 
• Document denied prescriptions and task them to the provider for follow up changes
• Accurately mail/fax/ and complete documents generated by other members of the health care teams
• Mail lab letters to patients and validate that HIPAA is updated at all times before mailing lab letters

Key Skills, Knowledge & Abilities

Required for this job:

• Working knowledge of medical terminology and electronic medical record (EpicCare)

Required qualifications: 

• High school diploma or equivalent

Preferred qualifications:

• 1-year experience working in medical office or clinic setting
• In-progress or completed Associate’s or Bachelor’s degree in Applied Science, Allied Health, Nursing Assistant, Nursing, Pre-Med, Pre-Physician Assistant, Healthcare Services Management
• In-progress or completed Certificate in Allied Health, Medical Assisting, Nursing Assistant, Nursing, Care Navigation & Coordination Certificate, Medical Terminology

Our Mission 

The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve. 

About our Service Commitments 

Our service commitments were created by staff members, leaders, board members and patients.  We use these as a guide and expectation for how we treat our patients and each other.  You may learn more about our service commitments here, https://neighborcare.org/about-us/service-commitments/ 

• Serving patients
• Serving each other
• A warm welcome
• Caring
• Respect
• Working together
• Trusting Relationship

About us 

For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, Vashon, and our newest dental clinic in Olympia!  Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve.  We are looking to hire the best talent to support our culturally diverse workplace and community.  

Compensation 

The wage range for this position is a minimum $20.76/hour up to $25.01/hour maximum. 

Compensation will be determined based on years of relevant experience. 

Union:  Yes

The full job description will be provided during the interview process.