Fragrance & Beauty Client Experience Project Manager (H/F)

<p>TEMPORARY POSITION</p><p></p><p>About the job </p><p>As Fragrance and Beauty Client Experience Project Manager within the CHANEL Fragrance &amp; Beauty (F&amp;B) Europe Marketing Department, you are a central and essential point of contact for developing, recommending, monitoring performance, and elevating the omnichannel client experience in all distribution channels (Retail, Wholesale, E-business) within European markets on following topics : </p><ul><li><p>360° orchestration of Fragrance &amp; Beauty (F&amp;B) Services, </p></li><li><p>Digital experiences in store, campaign, </p></li><li><p>Campaign, transversal and local Events client journeys.</p></li></ul><p>You work in close collaboration with European markets (Marketing, Retail and Learning teams from 14 countries &amp; 10 000 points of sale), Global teams (Distribution Development, Retail Education, Merchandising…) and all Europe regional teams. </p><p></p><p>What impact you can create at CHANEL</p><ul><li><p>You contribute to the development of client engagement and omnicanality in Europe by defining, in collaboration with all Europe 360 expertises, the most relevant client experience paths to recruit, convert and loyalize our customers. You engage and coordinate all expertises on client experience projects.</p></li><li><p>You contribute to the strategic framing of F&amp;B Services (online &amp; offline) &amp; Digital experiences in store, advise, accompany and influence markets to implement them. </p></li><li><p>You contribute to the strategic framing of local boutique events and oversee them operationally. You also contribute to infuse CSR approach on events to contribute to CHANEL CSR engagement.  </p></li><li><p>You animate and federate the Client Experience community (an heterogenous community composed with markets counterparts on Services and Digital experiences (from Learning to Marketing or Retail teams). You lead the community by aligning and engaging all countries on our European Client Experience strategy.</p></li><li><p>For all topics you are KPIs-oriented and proactive on following-up with markets and monitoring deployments. You are sensitive and impulse continuous improvements. </p></li></ul><p></p><p>You are energised by</p><ul><li><p>Working in a highly collaborative, dynamic, and international environment </p></li><li><p>Federating multi expertise communities and acting as “chef d’orchestre”, navigating complexity and having the opportunity to work on new topics for the brand and clarify new ways of working </p></li><li><p>Building and infusing a relevant strategy on European Client Experience </p></li><li><p>Being a source of continuous improvements on all levers of Client Experience by monitoring key performance indicators. </p></li></ul><p></p><p>What you will bring</p><ul><li><p>You are proficient, rigorous, and autonomous over all operational tasks</p></li><li><p>You have a strong client-centric and retail-centric mindset and are renowned for your project management skills (reactivity, structure, analytical spirit, and sense of synthesis)  </p></li><li><p>You are proactive, open-minded, and solution-oriented and you care about the sense of service. You are renowned for your trustworthiness from your counterparts.</p></li><li><p>As a team player, you have strong communication skills: you easily build links and your natural leadership help to drive and influence your community. You can work in English and master pack office.</p></li><li><p>You may already have a good understanding of the European market and selective distribution.</p></li></ul><p></p><p>What CHANEL can offer you</p><ul><li><p>Learning and understanding the role of Regional Marketing to prepare you to evolve in global, regional or local Marketing/Client Experience/Retail teams</p></li><li><p>A good understanding of the Europe 360​​ expertises to enhance your credibility and legitimacy, allowing you to evolve transversally towards other 360 positions (Digital, Learning, Media etc.)</p></li><li><p>A good understanding of the functioning and challenges of the Europe region: complexity of the distribution, specificity of the different markets and structure of the different business models</p></li><li><p>The opportunity to grow on your leadership and influence skills in a very demanding environment, collaborating on new topics. </p></li><li><p>Discovering and learning about CHANEL's singularity, uniqueness, and luxury know-how</p></li></ul><p></p><p>At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe that the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we appreciate the perspective, experience and potential you could bring to CHANEL.</p><p></p><p>Role based at 52 Avenue Des Champs Elysées, some travels in Europe markets can be expected.</p>