Customer Service Representative

About Us:
Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 40 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist®, and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel.

Position Summary:
As the Customer Service Representative, you will be responsible for providing world-class service and assistance to our D2C customers, specialty stores, and internal sales teams. This is a high-impact role that ensures the seamless flow of orders and financial adjustments across our digital and wholesale channels. You will act as a critical liaison between the SVP of Sales and various operational departments—including credit, shipping, and billing—to resolve discrepancies and optimize the customer journey.

Key Responsibilities:
Order Management & Allocation: Immediately allocate incoming orders and manage EDI transmittals, contacting customers directly to resolve any necessary modifications.
Account Support: Manage major accounts and assist specialty stores with re-orders, availability checks, order extensions, and status updates.
Financial Administration: Issue credit memos, manage return authorizations (RTA), and facilitate the copying of invoices to ensure financial accuracy.
Sales Support: Work closely with the SVP of Sales and the broader sales team to run reports, check inventory, and manage bulk orders to ensure timely shipping.
System Maintenance: Maintain and clean up the OR83 report through regular revisions and modifications; enter web and sales orders via Sowes and Essentus.
Operational Assistance: Support office operations by managing supply inventory, assisting with reception duties, and coordinating with the Miami team for order entry and modifications.

Qualifications:
Experience: 5+ years of experience in customer service or the retail industry. Education: Bachelor’s degree is preferred.
Technical Skills: Advanced proficiency in Excel and Word; experience with Essentus, Business Objects, and Web-based ordering systems is highly preferred.
Operational Knowledge: Solid understanding of EDI transmittals, order allocation, and RTA processes.
Availability: Flexible schedule with the willingness to work overtime as needed to meet business demands.

Personal Attributes:
Adaptive Multi-tasker: Proven ability to handle high-pressure situations and manage conflicting priorities with a "can-do" attitude.
Detail-Oriented & Analytical: Exceptional accuracy in record-keeping and identifying discrepancies within high-volume reports.
Collaborative Communicator: Excellent interpersonal skills with the ability to work seamlessly across different departments and hierarchy levels.
Decisive Problem Solver: Ability to make quick, appropriate decisions that benefit both the company’s bottom line and the customer experience.