Branch General Manager

Proformance Builder Solutions is a leading B2B construction services provider, specializing in roofing, drywall, painting, siding, and house wrap for new residential construction. Founded in 2016, we have completed over 15,000 roofing installations and have recently expanded our service offerings to meet the growing demands of residential builders across the state. Our mission is to be the safest, quickest, and lowest-cost provider in the industry, delivering high-quality services to builders on time and on budget.

Position Summary:
The Branch General Manager (GM) is a strategic and hands-on leader responsible for all branch operations, including financial performance, material inventory management, builder and customer satisfaction, and the operational productivity and efficiency of the branch. This role ensures the safety and well-being of internal employees and subcontractors while maintaining high standards of field operations, customer engagement, and inventory compliance. Reporting directly to the Regional Director of Operations, the GM oversees field technicians, repair technicians, warehouse associates, and area managers, holding them accountable for performance, compliance, and efficiency.

Key Responsibilities:

Operational Leadership

• Manage all aspects of branch operations to ensure financial performance, productivity, and efficiency.
• Monitor and enforce inventory compliance, minimizing waste and ensuring materials are accounted for.
• Route field technicians to ensure work orders are completed efficiently and meet company standards.
• Hold field technicians accountable for meeting work order duration times and following optimized routes for maximum efficiency.
• Oversee subcontractor payroll, chargebacks, safety violations, trade type cycle times, and inventory compliance.
• Ensure work orders are completed in the most efficient manner while maintaining the Proformance standard for speed, quality, safety, and customer experience.

Safety and Compliance

• Champion a culture of safety across the branch, enforcing company safety protocols and conducting regular field audits.
• Create, review, and submit daily and weekly safety audits and tickets in Dynamics to maintain compliance.
• Ensure compliance with OSHA standards and company safety policies for all employees and subcontractors.
• Investigate safety incidents and implement corrective actions while tracking safety violation metrics.

Field Presence and Builder Relationships

• Spend significant time in the assigned area/field to monitor and support field operations, enforce standards, and ensure safety compliance.
• Conduct field meetings with build partners to address performance, quality, and safety metrics.
• Build and maintain strong relationships with builders by hosting monthly lunches and fostering ongoing customer service activities.
• Act as the primary point of contact for builders and customers, addressing concerns and fostering long-term partnerships.
• Ensure the branch delivers superior customer service and timely resolutions to any issues.

Recruiting

• Actively recruit subcontractors for all trade types by engaging in field activities to identify potential candidates.
• Establish relationships with subcontractors looking for work and send prospects to the Corporate Recruiting team for onboarding.
• Work closely with the Corporate Recruiting team to ensure adequate coverage for all branch needs.

Employee Development and Mentorship

• Mentor and develop internal employees to prepare them for leadership roles, such as area managers and general managers.
• Provide ongoing training and support to build a high-performing team equipped to meet operational demands.
• Foster a collaborative and growth-oriented environment within the branch.

Team Leadership and Accountability

• Directly manage and mentor field technicians, repair technicians, warehouse associates, and area managers, holding them accountable for perform