ES- Senior Customer Support Specialist- Hazardous Waste

POSITION SUMMARY:  The Customer Support Specialist will be responsible for providing exceptional customer service and waste support to clients, ensuring their satisfaction with our waste treatment and disposal services.  This position will also be the point of contact for Sales, Operations, and Customer Support Management and will coordinate office services such as data entry, clerical work, records control, creating forms, and preparing reports.

PRINCIPAL RESPONSIBILITIES: 

• Delivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance.

• Facilitates communication channels to address customer queries effectively.

• Assesses new waste profiles for completeness, inputs data into the company system, and manages supporting documentation.

• Respond to customer inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs in a timely and professional manner.

• Prepares shipping documents, including manifests, using correct DOT hazardous material descriptions for shipments.

• Serve as the initial point of contact for Sales, Operations, and Customer Support Management.

• Investigate billing discrepancies, process adjustments, and manage invoicing and collections.

• Provides quotes and schedules and organizes trucking for efficient waste transportation logistics.

• Evaluate treat groups assigned to approved profiles and select pricing sheets based on TSDF location, customer type, and regional market to accurately price waste for disposal.

KNOWLEDGE SKILLS AND ABILITIES:

• Knowledge of Resource Conservation and Recovery Act (RCRA) Laws and Regulations as it relates to waste characterization principles and practices including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations.

• Knowledge of basic accounting processes

• Ability to identify trends and data patterns

• Ability to work within a team environment and handle multiple assignments simultaneously

• Proficient with Microsoft Office, DocuSign, and PDF writer.

• Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations and to respond effectively to sensitive inquiries

QUALIFICATIONS: 

• Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations. 

MINIMUM QUALIFICATIONS: 

• 2-4 years experience in a customer-facing role addressing customer needs, preferably within the waste disposal, chemistry or related field. 

• High School diploma or GED.

This position will report to the Eastern time zone, ideally, as the territory of support is in Michigan.  This position is fully remote. Pay range: $ 20.35 - 30.55

(dependent upon Hazardous Waste experience).

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

• Washington PTO: https://www.republicservices.com/sites/default/files/legacy_documents/Washington-PTO-Table.pdf

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, g