Program Coordinator - Family Nurturing Center

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Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Program Coordinator  - Family Nurturing Center

Mercy Health Lorain, in partnership with Lorain County Public Health and supported through funding from the Health Resources and Services Administration (HRSA), is launching the Family Nurturing Center to improve maternal and infant health outcomes across Lorain County. This innovative center will provide a comprehensive, wraparound care model for mothers, babies, and families—from prenatal care through the baby’s first birthday.

The Family Nurturing Center Program Manager is responsible for the oversight, development, and sustainability of this program. This includes ensuring that the program is fully operational, compliant with all requirements, and aligned with both Mercy Health policies and the community's evolving needs. The Program Manager will also lead billing efforts, oversee staff training, and work closely with internal teams (including IT, Finance, and Compliance) to build an EPIC infrastructure that supports long-term sustainability of the program.

               

Essential Job Functions :

Develop, implement, and maintain operational workflows for all program services (prenatal education, postpartum care, breastfeeding support, care coordination, community referrals).

Collaborate with IT to build and optimize EPIC infrastructure that supports seamless documentation, care coordination, and billing.

Establish and manage billing processes, ensuring timely and accurate claims submission and compliance with insurance guidelines.

Develop and monitor key performance indicators (KPIs) tied to maternal and infant health outcomes, financial performance, and program efficiency.

Lead training programs to ensure all team members (CNPs, navigators, CHWs, social workers, etc.) are proficient in processes, documentation, and billing requirements.

Serve as the primary point of contact with internal and external partners, including funders, health plans, public health agencies, and community-based organizations.                                                      

Analyze program data to identify trends, evaluate impact, and recommend process improvements.

Ensure adherence to grant requirements, including timely reporting and data submission.

Manage multiple projects simultaneously (system build, quality improvement, training development, external reporting).

Serve as a coach and mentor to Family Nurturing Center staff.

Facilitate multidisciplinary team meetings, ensuring strong communication across all areas of the program.

Ensure ongoing compliance with internal Mercy Health policies, state and federal regulations, and grant requirements.

Engage in ongoing education and training to remain current with best practices in maternal and infant health care.

Other duties as assigned to support the sustainability and success of the Family Nurturing Center.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Employment Qualifications:

Education Qualifications -

Required Minimum Education:

4 year/ Bachelor's Degree

Healthcare Administration, Public Health, Nursing, or related field

Preferred Education:

Graduate Degree (Masters)

Public Health, Healthcare Administration, or Business Administration

Licensing/ Certification -

Licensure/Certification Preferred:

Project Management Certification (PMP)

EPIC Certification or Super User Training

Minimum Qualifications:

Minimum of 3-5 years of program management experience in healthcare, maternal/child health, or community health.  Experience with EPIC or similar EHR implementation and optimization.

Other Knowledge, Skills and Abilities Required:

Strong leadership, project management, and organizational skills.  Experience with EPIC system design/optimization.  Knowledge of community health, social determinants of health, and maternal/child health best practices.  Ability to analyze program data and make recommendations for improvement.  Cultural competency and ability to work effectively with diverse populations.  Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams).  Excellent written and verbal communication skills.  Strong problem-solving abilities and attention to detail.  Ability to balance str