Lead Product Owner

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth. 

WHAT WE ARE LOOKING FOR: 

Kaseya is looking for a Lead Product Owner to drive standards and governance across all the financials, procurement, and HR systems globally, leading the maintenance and development for all their products/systems/areas.  Main technology includes NetSuite and Oracle EPM, GetPaid.  Other technologies include Salesforce, Mulesoft, Snowflake and Microsoft. This role will drive innovation, business process, requirements, and motivate cross functional teams across IT and the business functions. This role will set strategy/architecture direction, IT roadmaps, technical standards, and be a visible business partner, focusing on delivery customer-centric solutions.  This role will need to be in the detail, and often act as a business leader, owning data governance, process flows, customer experience, etc.  Scope includes AP, Expenses, Procurement, GL, AR, Billing, Collections, EPM, Reporting, HR, Legal, and other corporate applications.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage and innovate Kaseya Order to cash business process and back-office systems, Oracle NetSuite, GetPaid, Oracle EPM, BlueSnap Credit Card Gateway.
• Work with the cross-functional stakeholders in HR, Finance, GTM, and Accounting to gather and document requirements for all new features and enhancements related to internal, core HR and Finance applications.
• Be the SME on how core Finance and HR apps operate and integrate with other enterprise apps.
• Lead the breakdown of business requirements into technical users stories w/ engineering team
• Prioritize backlog of work ensuring alignment of initiatives with corporate strategy.
• Work with key business leadership to prepare change mgmt. documentation prior to release.
• Assist with knowledge transfer for Product marketing efforts
• Help overall organization to continually mature operating model and improve processes.
• Assist with CRM/Billing migrations & Integrations that rapidly occurs via M&A activities.
• Must have strong business acumen with knowledge of MSPs and Corporate/BIS systems.
• Manage cross-functional business stakeholders and drive system automations, QA and processes to improve operational efficiencies of business operations.
• Collaborate with teams across all regions (ASIA, EMEA, America).
• Ability to lead non-direct reports across application BA, admins, developers, and 3rd party resources. Work closely with Peers and management in USA.
• Streamline application support and process for the company and manage SLAs.
• Complete regular internal system audits and prepare for upgrades.
• Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities.
• Work with third-party integrations tools (Mulesoft) and DellBoomi

 

WHAT YOU’LL BRING:

• 10+ years of experience as a IT senior leader with techno-functional hands-on experience with back-office IT SaaS platforms like NetSuite, EPM, etc.
• 7+ years of product ownership or equivalent management experience
• 7+ years of NetSuite experience or equivalent ERP experience
• Sound understanding of corporate SaaS product application management and development