Patient Access Rep

Description

Why UMP?
UMP is a physician-led organization focused on transforming musculoskeletal care through innovation, collaboration, and operational support. This role allows you to be part of that mission—delivering high-quality spine care in a thriving clinical environment.

About Panorama Orthopedics & Spine Center
Panorama is recognized for its advanced treatment options, multidisciplinary approach, and dedication to improving patients’ quality of life. As part of this team, you’ll work alongside top spine specialists in a supportive and forward-thinking practice.

Help us bring exceptional orthopedic care to the communities of Denver—where your expertise can truly make a difference.

At Panorama Orthopedics & Spine Center, we are committed to delivering exceptional patient care while fostering a culture built on Accountability, Excellence, Teamwork, Respect, and Integrity. We believe that how we work together is just as important as the outcomes we achieve.

We are seeking individuals who are passionate about serving patients, collaborating with colleagues, and contributing to a positive and professional workplace. Successful team members not only bring the necessary skills and experience to their role but also demonstrate a commitment to our core values every day.

Benefits:

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP): Employer-paid support for life’s challenges
• Generous Paid Time Off:
  • Up to 4 weeks of PTO starting out. (Increases with tenure)
  • 7 paid holidays + 2 floating holidays
  • Pay information: $18-$23/hour

 Panorama Orthopedics & Spine Center is an Equal Opportunity Employer, Male/Female/Veteran/Disabled. Offers of employment are contingent upon successful completion of a pre-employment drug screen and background check. 

 “Applications accepted until August 27, 2026"

Position Overview

The Patient Access Representative is responsible for delivering an exceptional, concierge-level patient experience throughout every stage of care. This role serves as the primary point of contact for patients, managing all aspects of the patient journey—from warmly welcoming and registering patients to verifying insurance, coordinating care, scheduling services, and facilitating ongoing communication. The Patient Access Representative ensures a seamless, personalized experience by anticipating patient needs, coordinating with clinical and administrative teams, and providing proactive support to patients and their families. The ideal candidate is highly organized, service-oriented, and committed to delivering outstanding patient care and satisfaction.

Essential Functions

Provide exceptional customer service with a concierge-style approach to patients, families, providers, and team members through prompt responses, proactive communication, and professional interactions.

• Serve as the primary point of contact for patients throughout their care journey, ensuring a seamless and personalized experience.
• Verify insurance eligibility, benefits, and coverage to ensure accurate billing and treatment authorization.
• Collect patient copayments, coinsurance, deductibles, and outstanding balances in accordance with practice policies.
• Generate and communicate patient financial estimates and assist patients with understanding their financial responsibilities.
• Schedule appointments, procedures, imaging, therapy services, and follow-up visits while coordinating care across multiple providers and services.
• Assist patients with completing required forms and address questions related to insurance, billing, treatment plans, and office procedures.
• Manage referral processes and obtain prior authorizations as required for services, procedures, imaging, and specialty care.
• Maintain accurate and complete patient records by scanning and uploading documentation into the electronic medical record (EMR) system.
• Collaborate closely with providers and clinical staff to ensure timely and efficient patient care coordination.
• Maintain productivity, quality, and service standards established by the Pure Clinic Manager.
• Support clinic operations by cross-training and providing covera