Field Service Engineer

Company Description

At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here.

Job Description

The Field Services Engineer is dedicated to resolving consumer quality field concerns timely and cost effectively.  This role will perform sample investigations to determine root cause and issue corrective actions while regularly interacting with internal and external customers. Field Service Engineers will have a specialty within one of the Fortune Brand companies.

RESPONSIBLIITIES:

• Handling daily field returns for any of the Fortune Brand companies
• Developing and performing standard and testing as required to determine facts regarding returns
• Integrating with the CAPA process to initiate long term corrective actions
• Monitoring the field issues to ensure they are being resolved in a timely manner
• Work with sales and transportation to gather and send replacement materials to end customer
• Work with vendors to ship replacement materials when appropriate
• Serve as a point of contact for Customer Service and Sales Team questions
• Responsible for field service remediation for onsite inspections and repairs
• Identifying trends in occurrences of quality issues and creating a monthly report

Qualifications

•  
• Minimum of 3 years of experience in a field service engineer role, preferably in consumer electronics or IoT devices.
• Hands-on experience working with SDKs, APIs, and custom software solutions for consumer products.
• Proficiency in Wi-Fi, Z-Wave, and Bluetooth technologies for device communication and integration.
• Metrology experience with basic tools such as calipers, micrometers, and comparitors
• Ability and willingness to travel 10-20% of the time

PREFERRED QUALIFICATIONS:  

• Strong electrical engineering background with the ability to diagnose and resolve hardware and software issues.
• Familiarity with network troubleshooting tools and wireless communication protocols.
• Experience with programming languages and scripting (e.g., Python, JavaScript, C++) is a plus.
• Strong problem-solving and analytical skills, with the ability to think critically in high-pressure environments.
• Hubspot reporting and tracking proficiency
• Ability to use ERP systems

Additional Information

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is x $63,000 - $110,000.  Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: Plumbing, Doors and Security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at fbin.com to learn more.

Equal Employment Opportunity

FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.