Senior Manager-Product Delivery & Integration

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.  

 As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 

About Network & Acquiring Solutions

The Network & Acquirer Solutions (NAS) team is at the heart of American Express. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners and customers. The Network & Acquirer Capability and Data Team within NAS works to deliver digital products and services for merchants, network acquirers and issuers, and payment facilitators such as ATM/debit, point of sale authorizations & submissions, transaction pricing, disputes and settlement that meet the evolving demands of our global payment network. The wide range of solutions we develop enable the enterprise to attract new customers, operate in new markets, react to regulatory demands, and process new/emerging types of payments. A role on this team will challenge you to broaden your business solution design, agile product, data stewardship, quality assurance and operational readiness skills while incorporating an industry perspective in a collaborative, diverse and inclusive team environment.

About the Role

We are seeking a skilled Product Delivery & Integration Manager to join the Network & Acquirer Capabilities and Data team within NAS. This position will oversee the end-to-end delivery of cross-functional products, engaging with various technology and product teams. The successful candidate will be responsible for defining and delivering capabilities in alignment with the Network & Acquiring Product strategic roadmaps.

The incumbent will collaborate closely with Product Management, the Envisioning Team, Product Owners, Network & Acquiring capability owners, and other stakeholders to advance program outcomes that enhance delivery predictability and support best-in-class product delivery across the organization. We welcome applicants who are passionate about leading agile delivery initiatives in complex and rapidly evolving environments.

What you’ll do:

• Drive the delivery of product roadmaps focused on deliverables and outcomes.
• Serve as the primary contact for teams and stakeholders from the start of an initiative through to delivery.
• Coordinate teams to plan and execute against product roadmaps, manage and escalate issues and risks as needed to support timely and effective delivery, and provide regular progress updates.
• Monitor value delivery and sequence initiatives to align with expectations.
• Contribute to the investment decision and capacity allocation processes by providing input on sequencing and highlighting other delivery considerations including dependencies.
• Work collaboratively to gain agreement from downstream stakeholders.
• Document and maintain plans through partnership with the product/business leadership and all key stakeholders.

Minimum Qualifications:

The ideal candidate will have the following attributes & experience: