Manager, Product Manager - Retail Bank

Manager, Product Manager - Retail Bank

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team
The Customer Trust & Safety team includes several teams that power the rules and policies in place that enable customers to manage, move, and use their funds. This encompasses decisions on when their funds will be available for use after deposits, stops scammers from taking over customers accounts and determining limits on how much money customers can bring in and out of the bank. To achieve this, we build an intelligent, data-driven system that manages the policies, models, and data integrations behind every decision. We also design empathetic, trust-building experiences for both customers and associates when a decision requires a human touch. We're a team of strategists, builders, and customer advocates who thrive on solving complex problems at the intersection of technology, data, and human experience.

This Dynamic Limits Product Manager will focus on one of the most critical decisions we make: Limits Decisioning. We determine how much money can move in and out of a customer's account within a given time. The team’s mission is critical for the bank's growth and security: to make it seamless for good customers to transact while protecting the bank and our customers from fraud, scams and risk. This role will be responsible for the associate and customer experience after an automated decision flags them for risk.

This is a highly collaborative role, who will work closely with product managers across Capital One in the Retail Bank, Small Business Bank, Credit, and Enterprise teams, designers, engineers, data scientists, operations, and business partners to continue to evolve our decisioning platform and strategy.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks 

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• At least 3 years of experience working in Product Management

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: 

  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $158,400 - $180,800 for Manager, Product Management