Assistant Manager, Dealer Data Governance

Job Description

This role is categorized as HYBRID. This means the successful candidate is expected to report to GM - Cadillac Tower three times per week, at minimum. This job may be eligible for relocation benefits.

Seeking a skilled professional to join Sales Operations & Retail Innovation as Assistant Manager, Dealer Data Governance. This role oversees dealer data governance, ensuring policy compliance, managing data access requests, and for managing and maintaining dealer data assets in Atlan, including data elements, definitions, and standard usage guidelines. Responsibilities include leading contract staff, monitoring emerging technologies, and reporting key metrics to leadership. The position supports the use of dealer data for analytics, modeling, marketing, and dealer-optional initiatives to enhance customer experience and vehicle quality.

The scope of this position is global and will collaborate with stakeholders across the organization including Legal, IT, Marketing, Sales, and Aftersales.

Responsibilities:

• Evaluate new dealer data requests and ensure compliance with the Dealer Data Governance Process, starting with completion of a Dealer Data Authorization (DDA) form
• Assist business teams as they navigate the Dealer Data Governance Process and related process including:
  • Privacy Impact Assessment
  • External Data Transfer Policy
  • Application Registration (ASMS)
• Responsible for providing stakeholders with regular status updates on requests
• Ensure submitted forms are complete and thoroughly document dealer data requests, including purpose, data source, specific data elements, data flows, intended use, and involvement of third parties
• Conduct annual audits on the anniversary of active DDA forms
• Ensure data governance practices and dealer data usage comply with federal and state regulations
• Develop, implement, and enforce data governance policies and procedures
• Identify opportunities for improving data governance processes and systems
• Work with business units, IT, legal, and compliance teams to align data governance practices with business needs
• Educate stakeholders on dealer data governance policies, best practices, and tools
• Assisting in managing dealer data ownership, accountability, and stewardship across departments
• Establish and maintain a dealer data dictionary, metadata, and classification standards
• Manage and control access to dealer data, ensuring it is secure and only accessible to authorized users
• Document business requirements for occasions where it is necessary to acquire additional dealer data from dealer third-party service providers to meet a business need
• Track and report KPIs for data governance, including data quality, compliance, and incidents, while providing regular updates to leadership
• Provide regular reports on data governance practices, conduct audits, and track dealer data usage, access patterns, and lineage, highlighting data changes and transformations

Additional Job Description

Qualifications:

• Bachelor’s degree required - Data Management, Business Administration, Information Systems, or a related field preferred
• Experience (5+ years) in data governance, data management, or related roles, preferably in the automotive sector
• Experience leading teams and cross-functional initiatives related to data governance
• Experience managing governance initiatives, handling data access requests, and implementing best practices
• Effective communication skills to engage with stakeholders, including dealers, IT, legal, and business units
• Ability to develop and enforce governance policies while balancing business needs
• Strong understanding of data governance frameworks, data privacy regulations (e.g., CCPA, GDPR), compliance requirements, and state-specific dealer data laws
• Familiarity in data management tools, metadata repositories, and governance platforms (e.g., Atlan, Collibra, Informatica)
• Experience collaborating with Dealer Management Systems (DMS) and dealer data is a plus
• Strong balance of business acumen and technical aptitude
• Cultivates patience and perseverance, especially in the daily operating environment, maintaining a positive mindset to effectively manage the challenges of the day in support