T3 Customer Success Training Associate

EquipmentShare is Hiring a T3 Customer Success Training Associate

EquipmentShare is searching for a T3 Customer Success Training Associate to serve our team in the Kansas City, KS area!

About EquipmentShare

At EquipmentShare, we do things differently. We are more than a construction company and you are more than an employee. EquipmentShare, a nationwide construction technology and equipment solutions provider, is looking for skilled, curious hard-working problem solvers to add to our growing team. Despite our growing footprint, we run our company like a small business and put people first —which is why we offer a workplace like no other where team members collaborate, innovate and make meaningful contributions while accessing some incredible perks.

EquipmentShare is the fastest-growing, independently owned construction equipment rental company in the country. We serve dozens of markets across the U.S. and are on track to create a national footprint in every major market in the country in the next couple of years. 

Our expansion and customer retention is a validation of strong contractor demand for the smart jobsite technology we’ve built into our rental fleet. And it’s just the beginning of our journey to establishing a global presence. 

Your Opportunity to Grow With Us

The EquipmentShare team is a close-knit group of professionals who all share an interest in providing a service and product that improves our customer’s experience. Above all, we care about building something people want, and the only way to do that is by assembling a skilled, passionate and talented team. Our mission is to improve productivity and efficiency throughout the entire construction industry, and our people are how we make achieving that goal possible.

As the T3 Customer Success Training Associate you will be responsible for training new T3 customers. Working closely with our Sales, Support, Development  and Tech Solutions teams, you will use your strong communication skills and technical know-how to wow Corporate, Enterprise and Fortune 500 customers as you help them - for the first time - realize the value that T3 brings to their business. You will also help lead the training of new Customer Success team members in an effort to strengthen the team and standardize the customer experience.  

The ideal candidate is experienced in education, training, SaaS, loves helping customers, and is comfortable with technical and highly configurable SaaS solutions. Attention to detail, strong communication skills, and a customer-centric orientation are required. This is a rare opportunity to join a fast growing company with an open and collaborative work environment!

Primary Responsibilities:

• Promote a “customer first” environment at all times.
• Establish and maintain expert-level knowledge of T3 products, service offerings, and core systems, including customer-facing solutions to troubleshoot and respond to customer and co-worker inquiries effectively and efficiently. 
• Become a T3 platform domain expert, Perform initial T3 platform training with customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime.
• Understand the goals & objectives of new customers and translate those needs appropriately through the training and implementation process.
• Provide education and support to customers in the use of the T3 platform. 
• Keep customers up-­to­-date about new or additional ways in which T3 can help improve their business and operate more efficiently.
• Attend product roadmap meetings and be able to clearly articulate new and upcoming products and features to customers during T3 platform training. 
• Research customer’s business operations & audit T3 platform to help inform best approach to platform training.
• Record notes and updates following platform training within the T3 CRM (Hubspot) and execute follow-up tasks as necessary
• Train new team members on all standard procedures

About You 

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change. 

Before we bring on new team members, we take the time to really get to know them, their goals, strengths and natural talents, so we can place them in positions that fuel their passions, energy and motivation. We want our team members to experience a new level of fulfillment at work. Your only l