Mid Level Desk Adjuster-PIP

The General, a subsidiary of Sentry Insurance, is seeking a Desk Adjuster to join our team. In this role, you’ll investigate and manage personal injury claims, including gathering critical information, and reviewing policy coverage.

This role primarily handles Personal Injury Protection (PIP) claims—reviewing medical records, verifying lost wages, coordinating with providers, and ensuring compliance with state regulations. Responsibilities also include processing payments, evaluating treatment for necessity and reasonableness, and applying fee schedules accurately.

Strong attention to detail, familiarity with PIP procedures, and the ability to manage a fast-paced desk environment are essential.

What You'll Do 

As a Desk Adjuster, you will: 

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc 

• Handles both 1st party claims under multiple policy types and numerous endorsements. 

• Evaluate injury damage with the ability to set up independent medical exams and review medical records.

• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses. 

• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis. 

• Responds to customer inquiries, makes appropriate decisions and closes file as needed. 

• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas. 

 

What it Takes 

• Ability to obtain and maintain state specific property and casualty claims licensing as required 

• New York PIP Adjusting experience highly beneficial

• Florida PIP Adjusting experience highly beneficial

• Customer driven solutions, support, or service highly preferred  

• Solid knowledge and understanding of each phase of the claims handling process, or other equivalent knowledge 

• Experience handling moderately complex claims 

• Experience handling 1st and 3rd party, multi-line claims across our operating territories 

 

What You'll Receive 

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive. 

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.  

• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.  

• 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future. 

• Continue your education and career development through Sentry University (Sentry