Senior Manager, Solutions Engineering (REMOTE)

Our Senior Manager is an engineering leader who works with the engineering staff to innovate and build new engineering solutions, improve, and enhance existing solutions and leverage engineering solutions to solve critical operational problems. A Senior Manager will lead the strategy and execution of a technical roadmap that will increase the speed of delivering products and unlock new engineering capabilities. The Network Services team’s mission is to build and maintain the enterprise networks that make up our private and public cloud, campus, core, and wide area network (WAN).  The ideal candidate has deep technical expertise in building and maintaining large-scale networks that are secure, reliable, and scalable.

Position Responsibilities

As a Senior Manager, you will:

• Lead and mentor a team of solutions engineers in a 24x7 large scale, mission critical environment

• Work with your senior leadership to address project dependencies, negotiate and estimate incremental delivery dates for milestones with the stakeholder community, and deliver projects on time 

• Ownership of the end-to-end delivery of team strategy, platforms, and services

• Identify and raise appropriate project risks, in addition to presenting detailed and implementable solutions or alternatives

• Develop, maintain, and track service performance metrics for effectiveness, quality, and improvement.

• Report on your team’s progress for project and other key metrics, in addition to presenting detailed and implementable ideas for areas to further improve or influence product or project delivery

• Understand how requirements and design choices may impact systems across multiple areas

• Initiate and support performance evaluation of team members

• Cultivate a culture that motivates all levels of performers to higher levels of achievement

• Identify where technical or analytical skill gaps put future team deliverables at risk and craft a plan to remediate, consistently challenge team members to share knowledge and learn new technologies 

• Build and maintain relationships with your team members to support an environment of trust

• Develop the team budget and be accountable for reporting on results achieved at regular intervals

• Significantly contribute to the team planning process to include surfacing associate level proposals

Qualifications

• Experience with network technology and environments including datacenter, private and public cloud, campus, and wide area networks

• Knowledge of secure network designs and security compliance requirements

• Experience with network performance, capacity, configuration, and fault management processes and tools

• Knowledge and experience with software and system design

• Knowledge of cloud computing technologies and concepts (SaaS, PaaS, IaaS, etc.)

• Knowledge in operating systems, Linux, virtual machines, container (Docker/containers) technologies including running on private and public cloud infrastructure

• Experience with software development, software delivery lifecycle, application modernization, DevOps, Service/Infrastructure as Service and Operations

• Basic understanding of CI/CD toolchain products like Jira, Git, Artifactory, Jenkins, Anchore, SonarQube and IaC tools like Terraform, Ansible, Puppet, and Chef

• Knowledge of API, microservices, network and security architectures and design patterns

• Understanding and experience with Python, JSON, XML, or RESTful services and open-source software is a big plus

• Demonstrated conflict management, decision making and negotiation skills

• Proven ability to concentrate and demonstrate a capacity for learning technical concepts and adapting to new technologies quickly

• Strong technical acumen in cloud architecture, performance benchmarking, and capacity planning

• Constructing, interpreting, and applying metrics to your work and decision making, able to use those metrics to identify correlation between drivers and results, and using that information to drive prioritization and action

Experience

• 6+ years network infrastructure engineering and operations experience 

• 6+ years of coding experience is desired

•  5+ years of experience in a large-scale, mission-critical environment

• 5+ years of significant experience building scalable, fault-tolerant, and robust products and platforms

• 5+ years of hands-on work experience supervising personnel in a technical environment

• 3+ years scripting/coding experience in languages or frameworks such as Bash, Python, G