Order to Cash Project Manager

The Opportunity: We are seeking an Order to Cash (OTC) Project Manager to support and strengthen back-office operations within a complex, multi-location service environment. This role focuses on managing and optimizing the end-to-end OTC lifecycle across distributed locations, ensuring effective coordination between finance, operations, and IT teams.

The ideal candidate brings a strong background in traditional OTC processes (billing, accounts receivable, collections, and cash application) and experience managing projects that support complex revenue models involving multiple stakeholders, funding sources, and operational entities.

• Role: Order to Cash (OTC) Project Manager
• Experience: 6–8 Years
• Work Location: Remote (Preference for candidates located near Novi, MI with occasional onsite availability)
• Project Duration: Contract
   

Key Responsibilities
OTC Process Ownership

• Coordinate with OTC team leaders, process owners, and key users to address operational challenges across multiple locations
• Serve as a liaison between business stakeholders and IT teams supporting ERP, billing, CRM, and related financial systems
• Oversee enhancements and system updates related to OTC processes, ensuring compliance with financial, tax, and regulatory requirements
• Translate business requirements into clear technical requirements for system enhancements and process improvements
• Act as the subject matter expert for initiatives impacting OTC processes, including new programs, pricing models, and payment methods
• Support governance and standardization of core OTC activities including order/enrollment capture, billing, invoicing, funding management, cash application, and reconciliation

Project Management

• Develop project plans, coordinate cross-functional teams, and manage timelines and deliverables
• Document process changes and establish governance structures, including roles and responsibilities
• Identify opportunities for operational improvement, including automation and process optimization
• Coordinate with IT and other project managers to align dependencies across related initiatives (finance systems, CRM, operational platforms)
• Provide regular project updates and progress reporting to stakeholders and leadership
• Drive change management efforts including stakeholder communication, training, and adoption of new processes
• Implement and monitor KPIs to track process performance and ensure data integrity across the OTC lifecycle

Required Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, Information Systems, or a related field
• 6–8 years of experience in Project Management or Process Ownership roles with strong exposure to Order to Cash or revenue cycle operations
• Experience managing cross-functional projects involving finance, operations, and IT teams
• Strong understanding of OTC processes including billing, collections, cash application, and revenue management
• Experience working with enterprise systems supporting finance and operations (ERP, CRM, billing platforms, workflow systems)
• Excellent communication and stakeholder management skills with the ability to translate business needs into technical requirements
• Strong analytical and problem-solving abilities with a focus on process improvement and operational efficiency
• Proficiency with project management tools such as MS Project, Jira, Azure DevOps, Smartsheet, and standard productivity tools

Preferred Qualifications

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