Manager, Accounting - Bond and Specialty Insurance Claim Operations

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Finance and Accounting

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$85,600.00 - $141,200.00

Target Openings

1

What Is the Opportunity?

Bond & Specialty Insurance (BSI) provides management and professional liability, cyber, crime insurance and surety bonds to or on behalf of businesses of all sizes. The BSI Claim Operations team partners with BSI Claim staff as well as financial and operations specialists throughout the Enterprise to ensure that the finance, compliance, information delivery and technology needs of the organization are met.

As a valued member of our team, you will provide guidance and direction to the Cash Desk team and be responsible for the research, processing, and reconciliation of incoming and outgoing funds for BSI Claim. This role will manage all cash related processing in the Claim system and the General Ledger including stops/voids and escheat activity and be accountable for workload, workflow, and customer service to maximize cash desk efficiency.

What Will You Do?

• Oversee incoming fund application or research, claim system receipt processing, and bank deposit activity.
• Oversee processing and delivery of outgoing claim settlement and expense payments (checks, Wires, ACH).
• Manage the claim operation help desk.
• Conduct a review for accuracy and completeness and approve internal management based financial reporting, both routine and ad hoc for complete and consistent results with corporate policies and standards. Approve journal entries and reconciliation of balance sheet accounts.
• Monitor operations to ensure compliance with governmental requirements, external environment, and competitive landscape.
• Serve as liaison with Global Treasury and other financial business partners on banking matters.
• Stay abreast of new product information and system changes. Lead the effective implementation of new technologies and the utilization of existing systems and provide management information reports as required.
• Lead and/or participate in business strategy to continually enhance operational effectiveness and achieve business objectives.
• As a manager of people, effectively oversee and engage direct reports and perform management activities such as performance management, career development, and talent acquisition. Coach employees toward business performance standards, individual performance, and development objectives.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• 3-5 years experience in a financial services or operations environment.
• 2 years of management experience.
• Bachelor's degree in finance or accounting.
• Intermediate proficiency with Microsoft Office products (Excel, Word, PowerPoint, Outlook, Access)
• Detail-orientation and ability to focus on quality of information and demonstrates accuracy in all areas of responsibility.
• General knowledge of internal controls.
• Customer focus to provide service excellence to internal or external business partners. 
• Ability to apply basic accounting and financial concepts to financial systems and processes.
• Demonstrated leadership and strong interpersonal skills.
• Demonstrated experience effectively coaching/mentoring staff and delegating responsibility appropriately.
• Ability to think strategically and use judgement to resolve issues as they arise.
• Manage multiple projects simultaneously and follow through to ensure timely completion.

What is a Must Have?

• Three years of finance, accounting, financial planning, or related experience.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domesti