Project Manager

Founded in 2018 in Dublin, Tines is a smart, secure workflow platform designed to automate any manual task, regardless of complexity. By automating workflows, Tines empowers frontline teams to reduce monotonous, manual work and free up valuable time and resources.

Tines is an integrator across your entire stack - if it offers an API, Tines connects with it. Having firmly established Tines as the de-facto automation platform for cybersecurity teams, we’re expanding horizontally to IT, Product, Engineering, and Infrastructure teams. Tines was built for everyone, delivering transformative and innovative enterprise software to industry leaders like Canva, Intercom, Databricks, Mars and Reddit.

We’re excited about what we’re doing and what’s to come, and we’re looking for others who can lead by our values of Simplicity, Speed, and Soundness. Because Tines is about delivering exceptional customer experiences, while creating a company culture that nurtures individual curiosity, growth, and integrity.

This role is based Remote on the West Coast

As a key member of our global Customer Success organization, the Project Manager will be focused on leading successful professional services engagements and co-leading enterprise customer onboardings. Your role will allow you to work alongside customers as they onboard and expand their use cases of Tines. You will partner with our Customer Success Engineers (CSEs) and Customer Success Managers (CSMs) to ensure our customers are quickly adopting Tines, are finding value in Tines and are receiving excellent customer partnership.

Our Project Managers work closely with teams across our organization (CSEs, CSMs, Commercial Operations, Sales and Product) to ensure we are delivering and supporting our customers' needs. 

A successful candidate will pay meticulous attention to detail, live and breathe thorough planning, have a commitment to excellence and work diligently to ensure timely delivery without sacrificing quality. They will seek continuous improvement, drive progress and accountability and articulate ideas clearly and precisely. As an early stage start-up we're still putting together all of the processes and supports of larger, more mature companies; your input will help us shape them. This role should embody the Tines values of speed, simplicity and soundness.

What you will be doing:

• Professional Services Engagements:
• Oversee the successful execution of professional services engagements, managing project scope, deliverables, and customer expectations.
• Collaborate with cross-functional teams to ensure the timely and high-quality delivery of professional services.
• Create, customize and deliver customer Statements of Work after properly scoping with Customer Success Engineering
• Run point on managing timelines, communications, change management and UAT (user acceptance testing) throughout professional services engagements
• Develop and track actionable and measurable success metrics
• Enterprise Customer Onboarding:
• Project manage onboarding processes in partnership with Customer Success Management for enterprise customers, including organizing technical trainings, providing weekly progress reporting and helping plan the onboarding of multiple teams and users simultaneously
• Partner with a Customer Success Manager to review the health of a customer and make suggestions on success plans
• Help unblock customers and Customer Success Engineers throughout engagements

• Internal Projects:
• Occasionally drive internal projects, like Product Feature Betas, Case Study Interviews, Migrations, or Data Initiatives and more

Key Qualities for the Role:

Ability to Execute

• You know how to make things happen and work tirelessly to get the job done

Detail-Oriented Approach:

• Demonstrate meticulous attention to detail in all aspects of project management, from documentation to scheduling, to guarantee accuracy and quality in project deliverables.

Stakeholder Management & Relationship Building:

• Engage confidently with senior stakeholders, providing regular updates on project status, addressing concerns, and ensuring alignment with organizational goals.
• Build and nurture relationships with various business units to facilitate effective collaboration and communication and, when necessary, diplomatically disagree and align 
• Cultivate positive relationships with customers, internal teams, and external partners to foster a collaborative and cohesive working environment.

Resourcefulness