Manager, Solution Consulting - Employee Workflows

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a member of our pre-sales team, you will have a major impact on our future success. ServiceNow has a great customer base with Employee Workflows, and we have opportunity to sell into new customers and upsell existing customers around new product lines and sales plays. The enterprise market represents a critically impactful portion of our business. Members of this team will have an opportunity to drive incremental growth for ServiceNow and build and lead a dynamic team, with support from the business unit, executive team, and sales.

As Manager, Solution Consulting – Emerging Products – Employee Workflows (Presales), you will be responsible for supporting the technical sales efforts managing a team of skilled and highly motivated Solution Consultants. You will lead and manage the Employee Workflow product experts that convey value to address ServiceNow customers’ business issues. As a specialist leader, your team will contribute to the development of concepts, techniques & assets that enablable the regional account teams you support. You will help provide feedback into Product Business Unit to ensure we are investing in the right areas to drive growth and success in the field. You will engage in complex tasks in creative and effective ways requiring independent action and a high degree of initiative to resolve issues. You will identify opportunities and make recommendations for new procedures and best practices.

Measure of success in the role

• Driving growth of the EWF Emerging Products business in line with corporate goals
• Attraction, retention & development of key employees
• Enabling the team on the Emerging Products portfolio
• Have full alignment with field account teams and Solution Specialist sales team members
• Being recognized as a strong leader by your peers, direct line reports and the organization
• Coaching the team to retain and upsell in key focused accounts

Responsibilities in this role:

• Help develop programs that enable other Solution Consultants to demonstrate the value of Employee Workflows Emerging Products on the ServiceNow platform
• Develop team members according to the demands of the business and according to their individual professional goals
• Drive best practices in sharing with other Solution Consultants to enhance the quality and efficiency of surrounding team members
• Manage a high performing team through the challenges of volume, velocity and high growth.
• Assign resources as required to marketing and other efforts to support demand generation
• Act as the ServiceNow subject matter expert at executive briefings / marketing events
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region

Qualifications

Experience required:

• Team management experience preferred; management of a pre-sales organization preferred
• Pre-sales experience required.
• Experience with the ServiceNow product suite or competitive product suites highly desirable
• Ability to articulate and logically communicate concepts with technical and non-technical audiences
• Demonstrated ability to lead projects & priority initiatives to completion
• Ability to work with ISV, integration and implementation partners
• A high degree of passion, energy, drive and willingness to travel
• Ability to motivate and inspire our team of talented Solutions Consultants. 

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in California (outside of the Bay Area), we offer a base pay of $126,375 - $208,425, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Pleas