Intern, Information Technology

Company Description

Oxfam is a global organization that fights inequality to end poverty and injustice. We offer lifesaving support in times of crisis and advocate for economic justice, gender equality, and climate action. We demand equal rights and equal treatment so that everyone can thrive, not just survive. 

Job Description

PURPOSE OF POSITION:  Assist the Oxfam America (OA) Technology & Information Management Department by providing technical support for end users, run routine maintenance, document & maintain TIM processes and work on TIM projects.

This position offers a unique opportunity to gain real world experience at our global headquarters in Boston, MA. Gain hands on experience in an IT position, shadow and train with knowledgeable IT professionals at an International NGO.

PRIMARY RESPONSIBILITIES:

• Serve as the first point of contact for customers seeking technical assistance in person or through our helpdesk system.
• Monitor and respond quickly and effectively to requests received in IT help desk system. Triage tickets to the team as needed.
• Support team with all project related activities including coordination and documenting.
• Responsible for collecting, testing, configuring, mailing and upgrading IT equipment as needed.
• Support IT team in maintain hardware, software and other systems as needed.
• Maintain IT documents.
• Help with dismantle and decommission IT equipment.

EXPECTATIONS FOR THE POSITION:

• The intern must be available to work in person in the Boston office from 20-35 hours a week during normal business hours (9am to 5pm).
• The intern must work effectively and collaboratively in support of building a team-based culture of work; perform all duties appropriately for a multi-cultural environment, treating all persons with dignity and respect; and become familiar with and committed to Oxfam America’s mission and goals.
• Will stay abreast of professional standards, trends, and issues affecting this set of responsibilities, demonstrating continuous learning of the field. 
• Will work effectively and collaboratively in support of building a team-based, problem-solving work culture treating all persons with dignity and respect, and will be familiar with and committed to Oxfam America mission, values and goals.
• Will have a fundamental understanding of gender justice and diversity within key areas of responsibility and a commitment to promoting gender justice, racial equity, and diversity in our workplace and programs.
• Within key areas of responsibility, will have a commitment to and be accountable for activities contributing towards a safe and accountable workplace environment, projects and relationships for staff, partners and the communities we serve.
   

Qualifications

• Current undergraduate student pursuing a degree in computer science, information systems management or related work or equivalent combination of work experience, education, and training.
• Self-motivated, Highly detail-oriented with excellent organizational skills
• Excellent problem solving and analytical skills
• Very good oral and written communication skills
• Ability to listen and troubleshoot systems
• Ability to work effectively in a fast-paced environment and under pressure
• Familiarity with MS Office suite, Windows 10 and 11 OS
• Experience with customer service

Preferred Qualifications:

• Experience or education in systems and/or organizational management
• Knowledge of the field of international development
• Basic understanding of windows Active Directory services.
• Knowledge of Ticketing System (we currently use ServiceNow)

Additional Information

This position will pay a minimum of $15.00.

Oxfam America is a Gender Just organization and an equal opportunity employer. We have a zero tolerance policy for any sexual harassment, exploitation, and/or abuse. We welcome all persons to apply and do not discriminate. We take measures to prevent discrimination against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English |